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Fraudulent activity on my account using my credit card

How are you supposed to contact eBay about fraudulent orders made from my account using my credit card? It seems to me they have made it IMPOSSIABLE to contact them all their help links just carry around in a circle to nowhere. There is no link for FRADULANT activity is there?

Message 1 of 6
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Re: Fraudulent activity on my account using my credit card

See this link:

 

http://pages.ebay.com/help/account/securing-account.html

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 2 of 6
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Re: Fraudulent activity on my account using my credit card

Was your credit card number stolen and then used on eBay?

Or was your eBay account compromised and used for purchases?

Scroll to the bottom of this page and click the "contact us" button.

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196

Type "agent" into the chat that opens.

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 3 of 6
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Re: Fraudulent activity on my account using my credit card

@donnielowe 

If someone is using your credit card, you need to immediately contact your credit card company.

lady_madonna
Volunteer Ebay Community Mentor

Message 4 of 6
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Re: Fraudulent activity on my account using my credit card

I did and stopped payment except a 2dollar contribution was also charged against my cart to a charity that showed up two months later. Talked to ebay they so far have been no help in this matter. What is very flustering is when it happened I searched hours on ebay sight trying to find where I could report fraudulent activity. They make no easy way to do this.

Message 5 of 6
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Re: Fraudulent activity on my account using my credit card

@donnielowe 


@donnielowe wrote:

What is very flustering is when it happened I searched hours on ebay sight trying to find where I could report fraudulent activity. They make no easy way to do this.


Use the link that @shipscript provided to contact Ebay Customer Service.

 

lady_madonna
Volunteer Ebay Community Mentor

Message 6 of 6
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