lady_madonna
Regards,
disneyshopper
1 BEST ANSWER
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The buyer must pay for the item before you ship it. You will receive notification from Ebay when the buyer has paid and Ebay will provide you with the buyer's shipping address. You then ship the item WITH TRACKING so you can provide proof of delivery in case of any dispute.
How you get paid: https://www.ebay.com/help/selling/getting-paid/getting-paid-items-sold-?id=4814#section1
Payouts on hold: https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?i...
The buyer must pay for the item before you ship it. You will receive notification from Ebay when the buyer has paid and Ebay will provide you with the buyer's shipping address. You then ship the item WITH TRACKING so you can provide proof of delivery in case of any dispute.
How you get paid: https://www.ebay.com/help/selling/getting-paid/getting-paid-items-sold-?id=4814#section1
Payouts on hold: https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?i...
Hi @rapda-62
You are a new Seller and therefore a potential target for scammers. The Leather bomber Jacket is a nice first sale but your funds will be held for up to 21 days so as @lady_madonna mentioned ship with tracking, you can print your shipping label through eBay and get $ 100 built-in insurance via USPS and ADD more to cover the full $ 130.
If the Buyer makes any false claims come back here and post again for us to help where we can.
I will make this comment now though, you loose flexibility on returns by using that Nor returns accepted policy, you cannot FORCE a sale on Buyers and eBay has two return types that bypass that setting completely and force YOU to pay for a return shipping label. They would be "Arrived damaged" or "Not as described - does not match pictures or description."
If you decline either of those returns the Buyer can have eBay step in and close the claim in the Buyers favor and refund them out of your account AND let the Buyer keep the item. And the catch of course is Buyers can lie about a return reason and you have to deal with it.
I use 30 day Free Returns and take full advantage of Seller protections when necessary, which is not very often: Seller protections | eBay
Now, NOBODY wants to see you fail but you do need to know these things moving forward.
That is not a "stupid" question. You are a new Ebay seller, and there is a LOT to learn/know. It can be overwhelming, we understand.
If you use the Ebay shipping label, the tracking is done automatically and Ebay will know when the item is delivered to the buyer. The buyer does not have to "click" anything.
Your funds from the sale will be released after delivery, OR it can be as long as 30 days since you are a new seller and if the item was expensive.
Good luck and feel free to ask questions on this board.
@rapda-62 wrote:Thanks for the responses. Some of it was a bit technical for me. Or a bit too "inside" I'll say. But I'd like this question answered to help ease my first time jitters. When is the transaction considered complete? When the item is "delivered" by the PO, or when the buyers says he has "received" the item? I'll assume the buyer would have to click some button somewhere saying that yes he has received the item? Or is it automatic when the PO delivers the package?
Sorry if it sounds like a stupid question. I realize it is.
Not to scare you but only the delivery phase of a transaction is completed when tracking shows delivered to your customer as @lady_madonna mentioned. However, you still have to wait up to 6 months to make sure a return or claim is not initiated by the customer with PayPal or a charge back with their credit card (if they used that to pay). The eBay time frame for a return is 30 days from delivery date. The vast majority of transactions go through without a hitch, otherwise few people would bother Selling on the venue.
So that you know, nobody here wants to see you fail with this or any other transaction. We try to give the best advice based on experience and knowledge from other experienced Buyers and Sellers.
eBay makes it easy to get set up to sell but I think there is a lack of good advice as part of that process to alert new Sellers what to do to protect themselves as they learn the ropes.
We don't see new Sellers until they come here and post about issues they are having.
You stated: "So, the buyer can get the item, claim he never did get the item, and appeal to EBAY and those funds that are sort of in limbo can go either way."
The buyer cannot claim he never got the item if you can prove delivery via tracking information.
If the buyer files a case for Item Not Received, all you need to do is upload the tracking number that shows DELIVERED, and ebay will find in your favor.
@rapda-62 wrote:Ok it's "delivered". Couple questions for the community. Does EBAY really hold my money for an entire month, even if there is no dispute?
And regarding any dispute. Now comes the time for the scam if it's coming. From the reading I've been doing now comes the time for him to claim he didn''t receive the item and it's a merry chase with me, him and EBAY. And the reading I've been doing sometimes EBAY blows the tracking aside in favor of the buyer.
So, here we go....
Please confirm it shows Delivered in your eBay sold item tracking history NOT the USPS web site. The USPS website has nothing to do with eBay knowing it is delivered, only their tracking history.
