EastLaneAve • Volunteer Community Mentor
Comics-scifi_collectibles Volunteer Community Mentor
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Did you send the buyer a feedback revision request?
If so, the buyer didn't complete it because the feedback would be been revised to positive.
It's possible the buyer called customer service, but customer service doesn't remove feedback, but may have sad something like "wait a week"
If you haven't sent the formal feedback revision request, here's how to do it.
https://www.ebay.com/help/selling/-/replying-feedback-received-item-sold?id=4102#section2
If you sent it already, you can politely reply to the buyer that it looks like it didn't "stick", would they try again?
@xferntx If you get it removed then great but the feedback the buyer left should be allowed since you said the item was Used and it's not working. Used means working condition on eBay.
Copied from your listing> An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller’s listing for full details and description of any imperfections.
Did you offer the buyer a return shipping label and refund?
Here's a link to the Feedback Policy page and what eBay will remove>
https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208&st=
Did you send the buyer a feedback revision request?
If so, the buyer didn't complete it because the feedback would be been revised to positive.
It's possible the buyer called customer service, but customer service doesn't remove feedback, but may have sad something like "wait a week"
If you haven't sent the formal feedback revision request, here's how to do it.
https://www.ebay.com/help/selling/-/replying-feedback-received-item-sold?id=4102#section2
If you sent it already, you can politely reply to the buyer that it looks like it didn't "stick", would they try again?
@xferntx wrote:I did send it and got confirmation from a live agent that they submitted it. Just not sure why it's taking so long based on everything I'm reading it's supposed to happen immediately. I'd hate to go back to them because they are clearly a novice at ebay and getting legible responses is tough. I'll try one more time though.
Live agents can't remove feedback you need to use the feedback request option on the bottom of this page>
https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208&st=
Phone agents often say what a member wants to hear so that they get good ratings.
Your only other option is sending a feedback revision request to the buyer IF you have worked things out and they are happy then they may be willing to change the feedback.
@eastlaneave shared how to send the buyer a feedback revision request.
@xferntx wrote:Sent the feedback request revision the day it happened. After getting agreement through chat with them that they agreed they would accept the refund and update feedback. They said they sent it through but it would take until March 7th. That's the part I'm unclear about - why it would take so long.
Sorry your comments have not been clear about who you asked for feedback removal and how. Buyers only have 10 days to respond to the revision request. You only get 5 requests a year.
You should also make sure a buyer is happy FIRST before asking for a feedback revision. Never ask for a revision in exchange for a refund ( that sounds like what you did, but again I might be misunderstanding you)
