Change a Return Request to a Partial Refund

[ayeargan]

I have a buyer who requested a return stating and iPhone had a chip.  I accidentally hit accept return instead of the partial refund we agreed upon.  How do I now issue partial refund since I do t see the option?  The only option I see is to send the shipping label. 

[wooden_flower]

Unfortunately, once you accept the return, you can not change it to a partial refund.

You both would have to trust the other to make it happen - the buyer would have to close the return, then the next day you should be able to issue a partial refund through you list of sold orders selecting send refund.  You would be trusting the buyer to not then open a dispute with their card issuer to get a refund for the balance of the payment.

[ayeargan]

I contacted eBay and they said I had to wait until the 25th today and contact them back.   At that time they could change it.  I’m not sure if the person I spoke with was correct.  Anyway, I’m going to try when they are available today.  I will report back.  

[wooden_flower]

Thanks - I would love to know if they can change it!