Buyer wants to cancel return request

[lovelife50]

My buyer issued a return request August 10.  I approved and Ebay started the return process.  Now, with one day left on deadline my buyer wants to keep the item.  I don't know how to stop the process.

[shipscript · Accepted solution]

Have the buyer close the return request.

[shipscript]

Have your buyer scroll down this page for cancellation instructions:

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

Cancel a return request

If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. See the instructions below to find out how:

Cancel a return request

1. Go to your Purchase history and find the item.
2. Select See request details in the More actions dropdown menu.
3. Select Close your request and choose your reason from the dropdown menu.

It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed.

[lovelife50]

Thanks so much for your response and good help!!!!