07-06-2021 04:11 AM
Hello
I ordered 2 cups, Unfortunately I received one broken!! I asked the seller to refund for broken cup he refused then I open return item through ebay to ask only for a refund he accepted to return both cups !! I want to keep the other cup but get a refund for the broken one, it’s unfair for me to pay again for the seller the amount of shipping returning back items
please help with this
07-06-2021 04:24 AM
If item received is broken and you indicated this when you open a Refund Request Case, seller pays return shipping and you should have received a return shipping label. Seller pays return shipping. If you did not receive a return shipping label, return to the case and escalate it to eBay for help. You would return the unbroken cup as well.
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