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Broken Item

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Hello 

I ordered 2 cups, Unfortunately I received one broken!! I asked the seller to refund for broken cup he refused then I open return item through ebay to ask only for a refund he accepted to return both cups !! I want to keep the other cup but get a refund for the broken one, it’s unfair for me to pay again for the seller the amount of shipping returning back items 

please help with this 

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Broken Item

If item received is broken and you indicated this when you open a Refund Request Case, seller pays return shipping and you should have received a return shipping label.  Seller pays return shipping.  If you did not receive a return shipping label,  return to the case and escalate it to eBay for help.  You would return the unbroken cup as well.  


I am not an eBay employee. I'm a US eBay Community Mentor.


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