01-29-2025 02:23 AM
Hi, this started last night. When I click on to add item specifics, only the header shows up now, about 1/8th of the listing, "the listing title, the picture of the product", but absolutely nowhere to add any specifics. What I normally do is "check" the box towards the bottom so the item specifics listing goes away. I cleared the cache, tried it on a laptop, computer & mobile and getting the same results. Anyone else having this issue or is there a work around. Thanks.
01-29-2025 10:34 AM
@nilis13 wrote:
Hi, this started last night. When I click on to add item specifics, only the header shows up now, about 1/8th of the listing, "the listing title, the picture of the product", but absolutely nowhere to add any specifics. What I normally do is "check" the box towards the bottom so the item specifics listing goes away. I cleared the cache, tried it on a laptop, computer & mobile and getting the same results. Anyone else having this issue or is there a work around. Thanks.
Hey @nilis13! Thanks for sharing this. Our Product team wanted to reach out and share that they are aware of this issue are are currently looking into a resolution.
01-29-2025 11:08 AM
Thanks Devon!
01-30-2025 05:34 AM
Hi Devon is there an ETA on this? Day 3 and still not fixed. Thank you
02-03-2025 02:58 PM
@nilis13 wrote:
Hi, this started last night. When I click on to add item specifics, only the header shows up now, about 1/8th of the listing, "the listing title, the picture of the product", but absolutely nowhere to add any specifics. What I normally do is "check" the box towards the bottom so the item specifics listing goes away. I cleared the cache, tried it on a laptop, computer & mobile and getting the same results. Anyone else having this issue or is there a work around. Thanks.
Hey @nilis13! The Product team reached back out to me on this. They are wanting to know if yourself or others are still running into this? Also to add that if you are, can you share the OS name (Windows/macOS/Linux/etc.) and version, browser name (Chrome/Firefox/Edge/etc.) and version, monitor size, and screen resolution.
02-03-2025 03:34 PM
Hi Devon,
Thanks for getting back to me. Yes, I noticed others are still stating they are having the same issue on the community board. I have tried on both my desktop & phone and still same issue using both Chrome & Microsoft Edge. I use a Desktop HP on a 24" screen Windows 11, 1920 x 1080 screen resolution. I have not changed anything on my end with regards to this.
Best,
Lisa
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