cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Buyers only get POSITIVE feedback??

I just got a message from ebay in "my ebay" -- all sorts of new stuff, prices, DSR -- but THIS got my goat -- soon, buyers will ONLY receive POSITIVE feedback!! Did anyone else get this message?? -- Photobucket
~jana
Message 1 of 143
latest reply
142 REPLIES 142

Buyers only get POSITIVE feedback??

kazeseka
Enthusiast
Yeah Jana, I got it too and had the same reaction. Not sure what ebay is thinking. Carol
Message 2 of 143
latest reply

Buyers only get POSITIVE feedback??

Hi! Yes, I just read about the changes. I am happy with all of them but this one has me baffled. I got the impression only sellers can receive negative feedback. Not sure what to make of this. Ebay isn't very clear on this.
Message 3 of 143
latest reply

Buyers only get POSITIVE feedback??

I just posted the announcement in the "Best Match" thread. Yep, it's pretty messed up. Buyers will now have full control. The Powers That Be just don't get the basic concept of this site . . . there can be no buyers if there are no sellers. And there's going to be a lot less sellers once this kicks in. -- Kathy
Message 4 of 143
latest reply

Buyers only get POSITIVE feedback??

Homeart, if you click on the hyperlinks in the message, it takes you to a page where things are explained in greater detail (though still not well). This is what they say about feedback. Feedback Changes The eBay Feedback system was designed to provide a simple, honest, accurate record of member experiences. Focusing on customer service includes doing everything we can to grow customer confidence in our sellers. * Buyers will only be able to receive positive Feedback. * Positive repeat customer Feedback will count (up to 1 Feedback from the same buyer per week.) * Feedback more than 12-months old won't count towards your Feedback percentage. * When a buyer doesn't respond to the Unpaid Item (UPI) process the negative or neutral Feedback they have left for that transaction will be removed. * When a member is suspended, all their negative and neutral Feedback will be removed. * Buyers must wait 3 days before leaving negative or neutral Feedback for sellers with an established track record, to encourage communication. * All Feedback must be left within 60 days (compared to 90 days today) of listing end to encourage timely Feedback and discourage abuse. * Buyers will be held more accountable when sellers report an unpaid item or commit -- Kathy
Message 5 of 143
latest reply

Buyers only get POSITIVE feedback??

This is crazy. Why not just get rid of feedback for buyers. The feedbacks will be anyway positive!!! (I can see negative positive feedbacks coming in the future: horrible buyer, never paid and never communicated with big fat positive donut!!). If this is going to be this way, I think it’s better to just get rid of feedbacks for both sellers and buyers. Just simple rating system would just do fine!!!
Message 6 of 143
latest reply

Buyers only get POSITIVE feedback??

kazeseka
Enthusiast
The Final Value Fee is increasing from 5.25% to 8.75%...ebay falls to mention that in the announcement!! Carol
Message 7 of 143
latest reply

Buyers only get POSITIVE feedback??

Hate to be devil's advocate but I think the purpose is to stop retaliatory negatives from sellers who have provided horrible service or misrepresented their product and then nail the buyer with negative feedback when the buyer complains. Personally, I think it will be a good thing. A lot of buyers are afraid to leave negative feedback for bad sellers because they know the seller will retaliate. So they either leave positive feedback or none at all. And basically, there are three types of buyers - those who pay, those who don't and the complainers. If a buyer doesn't, sellers should file NPB claims. If they do, they deserve positive feedback. As for the complainer - that's what the Reply to Feedback Received function is for. julee
julee


Can't sleep, the clowns will eat me. ~ Alice Cooper
Message 8 of 143
latest reply

Buyers only get POSITIVE feedback??

Buyers only get POSITIVE feedback??

"Hate to be devil's advocate but I think the purpose is to stop retaliatory negatives from sellers who have provided horrible service or misrepresented their product and then nail the buyer with negative feedback when the buyer complains." That's true, BUT, fear of retaliatory feedback affects sellers too. I move a lot of items on my main ID, and I'm often VERY reluctant to start a NPB dispute out of fear of getting a neg, or as it often goes, a positive with banged up stars. In the real world, someone who uses a bad credit card or writes a bad check is penalized for it. Why should bad buyers be given a free ride on ebay? -- Kathy
Message 10 of 143
latest reply

Buyers only get POSITIVE feedback??

I agree I think if they are only going to allow positive feedback for buyers why not just get rid of buyers feedback all together that is crazy. I do like all the other changes though.
Message 11 of 143
latest reply

Buyers only get POSITIVE feedback??

Personally, I'd look at the math rather then the feedback. I did a really quick analysis of the change in fees. The gallery fee elimination is a ridiculous joke. On both the insertion side and the the final value side of the ledger, the seller who starts an auction over $25 gets a 1/6 reduction in inserion fees (less than $25 starting price gets a smaller reduction on all tiers.) On final values, there is an increase of over 60% in final value fee for the first $25 in value with a drastic dropoff in this increase for final value over $25. Plus power sellers still get their 15% discount. For perspective, insertion fees are decreasing 8-12%; while final value fees initially increase 60+% I believe that all sellers still get a discount for driving traffic from their own websites (which they have to drive traffic to) to ebay, if a sale results. But this is a lot of work. What this means in terms of final value is that if you are now being charged 88 cents vs 53 cents on a $10 sale; $1.76 vs. $1.06 on a $20 sales. Additionally, on sales of these type the insertion fee reduction will be less than 10% -- Len "Nobody goes there anymore ... it's too crowded." --- Lawrence Peter "Yogi" Berra, #8 "The secret of managing is keeping the guys who hate you away from the guys who are undecided." "You could look it up" --- Charles Dillon "Casey" Stengel, "The Old Perfesser", #37
Message 12 of 143
latest reply

Buyers only get POSITIVE feedback??

P.S - in both scenarios above, the seller would save .40 in insertion and gallery fees, as gallery is now part of the deal -- Len "Nobody goes there anymore ... it's too crowded." --- Lawrence Peter "Yogi" Berra, #8 "The secret of managing is keeping the guys who hate you away from the guys who are undecided." "You could look it up" --- Charles Dillon "Casey" Stengel, "The Old Perfesser", #37
Message 13 of 143
latest reply

Buyers only get POSITIVE feedback??

These changes are obviously skewed toward buyer (it is already that way). I noticed that many buyers of art works (collectors), they are a little different breed compared to regular buyers looking to purchase items with bargain. I have a store with different ID with non-art related items. Every once in a while, I encounter a difficult buyer. The buyer purchased item and email me that the item was smaller than expected and demanded return/full refund even thou the listing clearly mentions the dimensions. Now according to eBay, even thou I issued a full refund to buyer (for reasons of return or unavailable item), buyer has every right to leave negative feedbacks and I have no way to protect myself. Reduced insertion fees are nice, but eBay will increase the FVF from 5.25% to 8.75% for auction listings and from 10% to 12% for store inventory listings. A quick calculation indicates that about $12 starting price for an auction with gallery picture is where the total fees surpass the current fee amount. As for the store inventory items the total fee is always more than the current one as gallery fee is only 1 cent.
Message 14 of 143
latest reply

Buyers only get POSITIVE feedback??

In December 2007, a buyer left me negative feedback because they thought "the item was smaller then they THOUGHT" I had measured with a tape measure and all the dimensions were in the listing. I asked eBay for some type of recourse but said that there was nothing they could do ... it was the buyer's right to expect what they THOUGHT they were receiving. For perspective, I have almost 300 feedback and 3 negatives. -- Len "Nobody goes there anymore ... it's too crowded." --- Lawrence Peter "Yogi" Berra, #8 "The secret of managing is keeping the guys who hate you away from the guys who are undecided." "You could look it up" --- Charles Dillon "Casey" Stengel, "The Old Perfesser", #37
Message 15 of 143
latest reply