I'm sorry this happened to you. I, too had this happen with a $150 electronic item which was brand new, SEALED and listed as a no return item b/c of condition. Buyer immediately wanted a refund. He claimed it did not work. So Ebay decided in his favor, was asked to return item to me. Never received item (went to wrong address) and he got his refund. I went ahead and caused a big stink about it, because I felt like he was taking advantage of the EBP and after researching knew he was trying to pull a scam.
I found out this guy was doing it to other buyers. I heard of this scam where they buy an item with the intent to return a used item (not yours) and get a free replacement plus their money back. What tipped me off was his willingness to pay a 30% restock fee. If an item was legitimately corrupt and not working, I refuse to pay one red cent for an item. This buyer should have kept his mouth shut and not have written "Refund given, thank you" on the exact same item (different seller) I just sold him.
Ebay says they are working on the Ebay Protection Program...guess there has been alot of abuse. Sellers, report and fight even if you don't think it will make a difference. Because if all they hear is the buyers complaints, that is all they have to go by. I got my money back and hope you guys can recoup your losses as well if this happens to you. Good luck!
