Invoice discussion: to send or not to send, that is the question

[beastiebabe007]

Morning, all!

The purpose of this thread is to get some input from other sellers (buyers too, if any want to comment) on whether or not to send an invoice after an auction or best offer (I use IPR with BIN, so doesn't apply to that one). I have been sending them so the buyer has it for his/her records. My logic behind that comes from working in my grandparents' security company, where everything got an invoice. It was pretty much automatic. So, when I began selling on eBay, I naturally sent invoices to my buyers.

However, I have seen in some other threads that invoices are only sent if the buyer doesn't pay for a few days and could potentially be taken the wrong way. My custom has always been to send one to the winning bidder immediately following the close of my auction, just as a business practice; no snarky intentions. The invoices include a thank you, repeat my shipping terms, and give info on my return policy (all the nice topics eBay says to include in the message to buyer). Thus far, it hasn't bitten me on the rear, but I'm just looking for some input from you knowledgeable folks.

Is it offensive to buyers if I send an invoice? Or is it an acceptable business practice?

Thought about posting this in SC, but I'm more comfortable posting here. 🙂

Discussion is good, as long as its done respectfully 😉

Thanks!

[hondamedic]

Hi im new to selling on eBay i sold two items got paid shipped and they got to the customer and now i am getting charged two weeks later 3.62 for the two items which i sold for 17 dollars is this normal i don't understand why im getting charged please help thanks.

...

I can offer some free reading.> http://pages.ebay.com/help/sell/fees.html

[holderandco]

Thank you but it dosent tell me the percentage i am kinda disappointed because i was never told that it would be so expensive

[bronx-dog]

You go to a restaurant, you read the menu.

You sell on eBay, you read the Fee Structure...

it ain't rocket science.

[holderandco]

i did read it but i do not understand it just wondering if someone could explain it 

[hondamedic]

Sure! You sold this.> http://www.ebay.com/itm/Maisto-1-18-Porsche-Cayman-S-/271136861371?pt=Action_Figures_Diecast_US&hash... for $2 bucks... You charged $12.35 Expedited Shipping....

Enter this info here.> http://pages.ebay.com/sellerinformation/news/Feecalculator.html and it will tell you how much your fees were.

[holderandco]

Thank you this helped me allot it now makes sense thanks so mch

[bronx-dog]

... dont forget paypal.

http://paypalfeecalculator.paymentprocessing.cc/

[hondamedic]

Jeeeze-Louieze BD, ya tryin' to muddy da waters?:| They asked about eBay.:^O
.

.OP cares about 30 pennies and 2.9% on $14.35?:^O

[bronx-dog]

I just didn't want him coming back and

saying that you didn't tell him about it.

eBay's muddy waters run very deep. :^O

[kconrad582012]

is  4 days the time frame one must wait for payment before relisting the item?  I am new at this and finding it a bit overwhelming and not worth the hassel.. 

[rastamon42]

After 2 full days, you open the unpaid item case. After 4 more days, you close it. Then you can relist. If you don't complete the case, you won't get your Final Value Fee refunded.

[loveyourimagination49]

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@kconrad582012 wrote:

is  4 days the time frame one must wait for payment before relisting the item?  I am new at this and finding it a bit overwhelming and not worth the hassel.. 

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Was it the phone?

@kconrad582012

[kconrad582012]

Yes

[loveyourimagination49]

http://pages.ebay.com/sellerinformation/seller-protection/unpaid-items.html

Looks like the bidder was busy looking for a phone (bid on 12 others)

You will be able to open up a case later today.

[mustard15]

I personally prefer the seller to send the printed invoice and am offended when they don't, knowing it is available online through both paypal and ebay.  The reason?  All three Paypal, ebay and the seller expect the buyer to waste the resources to print the invoice.  My response to this is I will not leave feedback, or leave neutral or negative feedback depending on my mood, explainging my reason.