Hello, can you tell me what that means " update the Name via banner and then upload the same documents".
This is from the e-mail, sent to me from eBay because my first and last names are not the same as my ID or driving license.
From Account settings, it gives me an error and to try again later.
This is the part of the mail that they send me
"
first of all, I sincerely apologize for any confusion. I've checked the account details and would like to inform you that "Name/DOB/Nationality" are locked for editing from the Personal Information section. In this case, I'd request you to update the Name via banner and then upload the same documents that were uploaded previously to initiate the verification process.
I trust the information shared above will help you clarify the situation. I appreciate you taking the time to contact us today, thank you for your continued business. Have a wonderful day..
Kind Regards "
How to change the name via banner?
