06-25-2024 08:56 AM - edited 06-26-2024 07:55 AM
As part of our continuing effort to ensure timely payments for our sellers, we'll be testing changes over the next few months that are designed to streamline your selling experience, ensure you get paid without delay, and minimize the hassle of re-listing.
Buyers on select auctions will be required to set up a preferred payment method and shipping address before they can place a bid. After winning an auction, we’ll let them know they have one hour to adjust their order or payment details as needed, otherwise we’ll automatically process their order using their preferred payment method. No action is required from the seller.
These changes aim to improve the auction process on eBay by providing buyers with the ability to decide how they want to pay, while also ensuring that sellers receive payment for their sales. The goal is to foster a more efficient and dependable experience for the entire eBay community.
Keep an eye out for these improvements which we’ve already begun rolling out.
Please ensure that all questions and comments remain on topic. Any off topic posts will be moved to the appropriate board, so they can be answered by Community Members.
Please allow us 24-72 hours to provide an answer to your question.
06-27-2024 08:09 AM
Oh COME ON! Reading comprehension FAIL!
They're talking about as a BUYER, not as a SELLER!
06-27-2024 09:15 AM - edited 06-27-2024 09:16 AM
seller_update@ebay wrote:
@a_c_green wrote:
seller_update@ebay wrote:Buyers on select auctions will be required to set up a preferred payment method and shipping address before they can place a bid.
Is this on a per-auction basis, or is this a one-and-done setting that can be applied to all auctions going forward, such as providing funding info now for an auction or two that I'm planning to snipe tomorrow?
Specifically, if I'm going to snipe an auction in which I've had no prior activity and with 5 seconds left to go, I don't want to hit an unexpected demand for funding source before I can bid on the auction. Even if I am just confirming a prior choice, I will lose my chance for a last-second snipe. (I have no idea what sniping services will do about this, either.)
I don't have any problem with confirming my preferred funding source in advance, in conjunction maybe with a one-hour opportunity to change it post-win, but when we are getting into the final seconds of a hotly contested auction, neither the buyer nor the seller want a sudden blockade on a last-second bid.
Hi @a_c_green! The setting of requiring a payment method before placing a bid would done on the sellers end and once it is one would apply to all eligible items they list as an auction.
seller_update@ebay : Yes, I get that, but as a bidder who is 5 seconds from the end of the auction and who has not previously bid in that auction, is my final-seconds snipe going to be interrupted by a demand to enter or confirm my funding source?
Since Day One of eBay auctions, last-second sniping has always provided a big-ticket jump in the final sale price, and letting anything get in the way of an auction snipe will hurt both eBay and the seller.
06-27-2024 10:01 AM
This is a horrible idea! I offer combined shipping on all my auctions. Theoretically, that encourages bidding on multiple items, sometimes spread over multiple days, and it saves me time and effort in packing and shipping, not to mention eBay's "per transaction" fee. A couple weeks ago I had a single buyer win 15 auctions, and he only had to pay the shipping charge for the first one. And I only had to pay a single transaction fee to eBay since all 15 items were paid for with a single payment. For eBay to say "you can send buyers a refund for any excess shipping charges if you offer combined shipping discounts" is ludicrous! In this case, I would have had to spend considerable time refunding 14 excess shipping charges to the buyer, thereby negating one of the reasons for offering combined shipping in the first place. Then I would also somehow have to petition eBay to refund the transaction fees from the 14 extra and unnecessary transactions, a process which eBay conveniently fails to even mention in this announcement. Of course, that's assuming the buyer would have been willing to actually bid on all the auctions knowing the convoluted mess it would create.
To me, it would make more sense to return to eBay's old system wherein buyers with unpaid item "strikes" would be automatically suspended and/or banished altogether. How about a 2-week suspension for the first strike, 2 months for the second, and banishment for a third.
06-27-2024 10:20 AM
@a_c_green wrote:
seller_update@ebay wrote:
@a_c_green wrote:
seller_update@ebay wrote:
Buyers on select auctions will be required to set up a preferred payment method and shipping address before they can place a bid.
Is this on a per-auction basis, or is this a one-and-done setting that can be applied to all auctions going forward, such as providing funding info now for an auction or two that I'm planning to snipe tomorrow?
Specifically, if I'm going to snipe an auction in which I've had no prior activity and with 5 seconds left to go, I don't want to hit an unexpected demand for funding source before I can bid on the auction. Even if I am just confirming a prior choice, I will lose my chance for a last-second snipe. (I have no idea what sniping services will do about this, either.)
I don't have any problem with confirming my preferred funding source in advance, in conjunction maybe with a one-hour opportunity to change it post-win, but when we are getting into the final seconds of a hotly contested auction, neither the buyer nor the seller want a sudden blockade on a last-second bid.
Hi @a_c_green! The setting of requiring a payment method before placing a bid would done on the sellers end and once it is one would apply to all eligible items they list as an auction.
seller_update@ebay : Yes, I get that, but as a bidder who is 5 seconds from the end of the auction and who has not previously bid in that auction, is my final-seconds snipe going to be interrupted by a demand to enter or confirm my funding source?
Since Day One of eBay auctions, last-second sniping has always provided a big-ticket jump in the final sale price, and letting anything get in the way of an auction snipe will hurt both eBay and the seller.
@a_c_green As a buyer, you may be prompted to provide a payment method and select a shipping address prior to placing a bid on an auction. So in the scenario you have not placed a bid until the final seconds and the seller as opted into have buyers provide a payment method before placing a bid, then you would see a screen needing to confirm your preferred payment and shipping address before your bid goes through.
06-27-2024 10:47 AM
seller_update@ebay wrote:
@a_c_green As a buyer, you may be prompted to provide a payment method and select a shipping address prior to placing a bid on an auction. So in the scenario you have not placed a bid until the final seconds and the seller as opted into have buyers provide a payment method before placing a bid, then you would see a screen needing to confirm your preferred payment and shipping address before your bid goes through.
seller_update@ebay : I'm afraid that change in bidding procedure has just kneecapped a whole lot of snipe bidding. As a bidder I would be furious if I have to get past an unexpected intermediate screen before actually getting my final-seconds bid into play. As a seller I would be equally upset at the loss of who-knows-how-many bid snipers. This is why I have the payment info demand option turned off for auctions under the Buyer Rules section of my Buyer Management page.
Although that setting allows me to bypass a poorly-thought-out option for my own auctions, it still leaves me at risk for possibly failing to snipe someone else's auction due to an unexpected blockade popping up in the final seconds. Again, that does a disservice not only to me but also to the seller, who will not get as high a sale price as he otherwise could, and also to eBay, in the form of lower Final Value Fees as a result.
A better implementation would be to have a prospective bidder submit his payment info once, as part of his account credentials, to be applied to any future auctions going forward in which the seller requires payment info in advance. As you mentioned, it could still be possible to change to a different funding source if desired within one hour of the auction end; that would not interfere with anything.
06-27-2024 12:45 PM - edited 06-27-2024 12:57 PM
seller_update@ebay
As @a_c_green says it is incredibly stupid to link the payment method to approve for each auction rather than simply to the bidders account. (If they do not have a payment method added they cannot bid in auctions requiring this function, they should be advised so the *first time ever* they try to place a bid in an auction under those rules)
To my surprise I have automatically been opted in to this new functionality without being asked! (I have quickly unticked those boxes).
Losing bids because buyers cannot snipe (either themselves or by software) is bad for everyone. Upset bidders not getting what they want and sellers not getting the price they should - consequently eBay making less in fees also.
As a seller I would quite like to be able to force payment from auction buyers - but more importantly I really need to offer combined shipments to my buyers. Also eBay is a GLOBAL site where buyers are asleep or at work etc. So simply allowing a single hour to change payment method or shipping address is just too short - 24hrs would be a more reasonable time limit.
Most habitual auction sellers have batches ending over several hours or several days, and handling issues with combined shipments will be a massive nightmare with messages with upset buyers, manual handling of lots of refunds etc. It will simply create very large workload and a lot of inconvenience.
I would really like a way that after a period X (can be default or flexible set by the seller) of non-payment the seller can force the buyer's payment method on file to be attempted to be charged.
edit: Another concern which I have addressed in a different thread in "Selling" forum is that VAT/Sales Tax charges will be getting all messed up if buyers cannot combine shipping/payment in a sensible way for items won over some length of time (over 1hr). Many countries or states have rules either regarding sales tax only applying up to some threshold, or e.g. EU has so that eBay needs to collect VAT/duty for up to 150 EUR orders, but not orders above that (which is handled by customs in each EU country - and the duty/VAT rates are different depending on country). So there will definitely be a mess in trying to explain to buyers why they have been charged sales tax or VAT that they were not expecting when bidding.
06-27-2024 12:53 PM
Re snipe bidding: you're right, a_c_green, that eBay is saying this will add an extra screen, and some extra seconds, to your sniping attempt. But if it adds the same extra seconds to all other buyers' attempts, doesn't that effectively maintain the status quo? If you now have to place that last-second bid eight seconds before the auction closes for it to actually go through... so does everybody else.
Or am I missing something?
--Jim the obscure-classical-CD seller
06-27-2024 01:05 PM
My first question would be - what is the point of requiring a buyer to approve payment method for each auction? Why not simply let them add it to their account and then it is saved in the account and automatically pre-approved for bidding in these type of auctions?
At this point when bidders are new to such functionality they would not know to allow time for such approval. I would also assume that external sniping tools have not (yet at least) built in fuctionality to support adding this payment information.
06-27-2024 01:21 PM
If I were running a sniping service, I would seriously consider another line of work. Gaining access to buyer's PII (personally identifiable information) is a risk and vulnerability I would NOT want to take on, at least not lightly. Not to mention that it likely raises the threshold with respect to PCI compliance.
Right now, that is all obfuscated and you're just accessing an API permission, not anything that could be deemed private information.
This has broad-reaching implications for auctions on the platform, and IMO 10x worse than the problem it purports to solve.
06-27-2024 04:31 PM
Will they still be able to abuse cancellation's? It has got way out of control recently. I see the words "Adjust their order" , does that mean they can still cancel. I hope not.
06-28-2024 07:37 AM
#1 - Buyers on [as of now] select auctions will be required to set up a preferred payment method and shipping address before they can place a bid.
#2- After winning an auction, we’ll let them know they have one hour to adjust their order or payment details as needed, otherwise we’ll automatically process their order using their preferred payment method.
Regarding #1
As buyers really pays managed payments and MP then pays the seller, just extend managed payment to include all members, and then if they buy stuff, that member can then 'pre-set up' at least one 'preferred payment method and shipping address' for all future purchases - If they don't buy with that account then no need to set up payment method.
Have the bid/buy screen include all preferred payment methods and shipping addresses so it can be changed if needed.
Regarding #2
Increase the auto payed from one to twenty four hours to facilitate later purchases .
Give the seller the OPTION TO TURN OFF auto payment after the sale ends to facilitate 'much' later purchases from same seller.
06-28-2024 08:38 AM
@jimmosk wrote:Re snipe bidding: you're right, a_c_green, that eBay is saying this will add an extra screen, and some extra seconds, to your sniping attempt. But if it adds the same extra seconds to all other buyers' attempts, doesn't that effectively maintain the status quo?
Well, no, the status quo is being able to get a bid in within 1 second (and sometimes zero seconds) of the actual auction end time. By interrupting the bidder with an unexpected popup screen, it's effectively moving the goalposts on the end of the auction, making it impossible to get a last-second bid in before what's being shown as the actual end time of the auction. You would have to remember that the "real" auction ending is eight seconds (or whatever) ahead of whatever the ticking countdown clock is showing.
I mean, I get what you're saying, but the reality is that the prospective bidder is looking at a Bid button (or Confirm, or Go, or whatever it's labeled in various formats) that he expects to actually submit the bid at the moment when he clicks on it. Being confronted with an unexpected popup of paperwork at that moment is going to delay the process to the point where a possibly winning bid doesn't get submitted at all.
seller_update@ebay : Just have the bidder add his preferred payment info to his account details (i.e. in advance, not in the heat of battle at the end of an auction), so that any seller who is using that pre-submitted payment info option can draw on that if he wins. Per the Seller Update here, the bidder will still have a Golden Hour following the win within which he can select an alternate payment method if desired.
That approach avoids the whole problem of having an unexpected delay in the final seconds, and ensures that both the seller and eBay can realize the maximum profit from each sale.
06-28-2024 08:40 AM
Most snipers don't manually snipe. They use third-party services. This upsets the entire apple cart and will drive down auction prices.
06-28-2024 08:59 AM
@revenue-collector wrote:Most snipers don't manually snipe. They use third-party services. This upsets the entire apple cart and will drive down auction prices.
Well, I don't know what the percentage breakdown actually is Re: manual sniping vs. sniping services (I suspect a lot of bidders don't even know that such services exist), but I would agree that they're going to have to scramble and reprogram heavily if this hindrance becomes standard practice.
I also definitely agree that this will drive down final auction prices. That much is obvious; you'd think someone within eBay would have shot down this approach (making it an unexpected popup screen instead of adding the payment info as a new account credential) on the same day it was proposed. It may be that it was easier to code the addition this way rather than that way, but design decisions should not be made simply on the basis of what's easiest to code.
06-28-2024 08:59 AM
OPT OUT .........................