eBay

seller_update@ebay · ‎02-09-2022

Today we announced one of the ways we are reducing unpaid item cases. Buyers will automatically be charged when sellers accept their Best Offer. You can read more about that here. Feel free to review and leave any questions you may have below!

Please note that eBay experts will be present and engaging on the boards between 8 am and 4:00 pm PST on 2.9.

iart · ‎02-09-2022

We're both speaking from personal experiences.

We occasionally get paid a week or so after the sale. We rarely get non-payers.

BTW, this thread is questions to eBay.

@patmos-8 wrote:
I agree with you in principle. But if a buyer hasn't paid in a day or two, the chances of them paying on day 3 or 4 is very slim. In the meantime, potential buyers aren't seeing the listing.

buyselljack2016 · ‎02-09-2022

@iart wrote:
Has any thought been given to the fact that this will reduce sales?

We'd rather get paid a few days later than not paid at all.

Then "opt out" of the requirement.

buyselljack2016 · ‎02-09-2022

@selsa84 wrote:
wouldnt forcing them to pay just create more actual returns? Buyer makes offer, doesnt pay, ebay forces them and then theyll just return it when it is recieved?

With this program.................... buyer MUST commit to pay before making the "offer". There is no "doesn't pay".

buyselljack2016 · ‎02-09-2022

@safe-at-home wrote:
What about requiring immediate payment on accounts with no feedback? There are too many accounts being setup with no intention of paying.

You have the option of adding IPR when setting up a "fixed price" listing. Can not do for "auction".

swappart · ‎02-09-2022

@squaredealminis wrote:
This is just going to increase the number of buyers who demand to cancel immediately after paying. Any chance we can get something done about that? Can it at least stop costing me listings?

I'm fine with a buyer cancelling immediately after paying. I'd rather that than pay for shipping and then, since I offer free returns, also return shipping. And then on top of that, the item is off market and in limbo for up to two weeks, and may even come back damaged. But I agree, if a buyer cancels, we should not be paying anything.

somanypostcards · ‎02-09-2022

This is a significant fee increase for high volume, low cost sellers who rely on combined sales as a major profit source. If I send a buyer 5 best offers and the buyer accepts all, with immediate payment the transaction fee is 5 x $.30 = $1.50, whereas if these sales can be combined the transaction fee is $.30. Hopefully the Buyer requirements option (which I just learned about today) will remain so that sellers can opt out of the immediate payment.

etechsurplus · ‎02-09-2022

For us, buyers with a feedback score of less than 10 are responsible for 57% of the unpaid items that we've experienced in the last year. The easy solution is to require buyers with a feedback score of 10 or less to pay immediately, or at least give sellers the option of requiring that when setting up the listings. I believe that sellers with a feedback of 10 or less have restrictions on when they can get their money after a sale, why not do that for new buyers?

countrytreasurechest · ‎02-09-2022

this is a terrible option that you have made. yes it stops some of the non paying bidders HOWEVER, you have now stopped multiple offers and sales. this is not a good way to do the changes. yes, it's a better timely payment but we cant do combined shipping and discounted shipping and add it to one invoice to ship all in one package. ruined the best offer option. if this is the way it is going to stay, i am going to close my store since i deal with thousands of items and depend on the best offer and combined shipping discounts. buyers are complaining about it. i have over 471 returning buyers and they are leaving because of this issue now!!!!!!

this is NOT a way to "fix" this problem. i understand we can refund and etc. and still ship together however ebay shipping wont allow you to add in insurance for anything other than what is on the invoice. so you are killing and ruining others businesses. there is no need for anyone to have a store anymore and offer combined shipping discounts if this is the way you are going to keep it.

you need to find another "fix" for this issue. they cant even add to their carts and request a total now if they wish to make an offer. best offer is a way to keep both buyer and seller happy and feel good about ebay purchases. then to combine into one package for a better "deal" on shipping. there needs to be a better way to do this.

you need to rethink this out because right now, ebay ruined the best offer and ruined store owners.

there needs to be a way that a seller can have the choice to make it a mandatory payment for a buyer of not.i dont know what to do but this IS NOT A SOLUTION to the problem you just made a bigger problem for sellers.

coffeebean832 · ‎02-09-2022

@somanypostcards wrote:
This is a significant fee increase for high volume, low cost sellers who rely on combined sales as a major profit source. If I send a buyer 5 best offers and the buyer accepts all, with immediate payment the transaction fee is 5 x $.30 = $1.50, whereas if these sales can be combined the transaction fee is $.30. Hopefully the Buyer requirements option (which I just learned about today) will remain so that sellers can opt out of the immediate payment.

@somanypostcards- They added the buyer requirement setting after launching the IPR on offers test- so I think it's a pretty safe bet the setting will remain for sellers to turn off at will based on their business model.

donsdetour · ‎02-09-2022

Hmm: experienced sellers know that forcing a buyer to pay, is a fast way to increase returns and fake item not as described, etc.

Was this calculated in doing this????

eburtonlab · ‎02-09-2022

If eBay is going to expand the group of users that must provide payment details in order to submit an offer, but still allow other users not in that group to skip that requirement entirely, it would be useful to sellers to either be able to tell the difference between the two groups, or else to allow the seller the option to require that only users providing payment details be able to submit offers to that seller.

That way those sellers can be sure that any accepted offer will be paid immediately.

Currently sellers accepting offers have no assurance either way, as long as there is a pool of users that can make offers without providing payment details.

Ideally, the system would be voluntary all around. The seller could set certain terms, so that the user submitting an offer could get a message: "This seller only considers offers from users that provide payment details up front -- check the box to use your default payment method or choose another to continue." And sellers that prefer the current system without immediate payment could allow any user to submit an offer.

Is this being considered?

hphepic2 · ‎02-09-2022

People need to stop worrying about buyers who have to pay cancelling or returning. I sell on 4 other platforms that have had this as a REQUIREMENT since their inception and that has never happened. And if you’re worried still turn it off as it’s optional. For me this is a HUGE win. When I get an offer I cringe wondering if they’ll pay or not, when on other platforms I don’t even think about it. Stop overthinking it.

chapeau-noir · ‎02-09-2022

@hphepic2 wrote:
People need to stop worrying about buyers who have to pay cancelling or returning. I sell on 4 other platforms that have had this as a REQUIREMENT since their inception and that has never happened. And if you’re worried still turn it off as it’s optional. For me this is a HUGE win. When I get an offer I cringe wondering if they’ll pay or not, when on other platforms I don’t even think about it. Stop overthinking it.

This ^^^ For multiple buys eBay needs to add a bundling feature so the buyer can send an offer on the bundle, and when they check out, there is a single payment with a single .30 fee.

I'm not sure why eBay is so behind on all of this stuff.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Do not obey in advance." Timothy Snyder "On Tyranny"

countrytreasurechest · ‎02-09-2022

i agree to this as well. there needs to be the OLD WAYS of best offer because if not sellers will not make multiple sales like before. less sales for sellers less fees and a profit for ebay! i mean, this is just crazy! i have had 5 buyers just today say, bye bye because it is a hassle for them to enter all their payment information each time they want to make an offer. WE COME TO EBAY BECAUSE IT IS UNIQUE AND ONE OF A KIND. now, it is worse than other selling sites. ebay is NOT a place based on single sales. it is NOT a place where people have to buy many things in a lot to get 1 item. ebay is a place of "choices" a store can offer thousands of single items that buyers enjoy looking thru and getting to pick out what they like and then make offers on 1 or 1000 items and get to save on shipping for combined purchases. that is why we (buyers and sellers) all come to ebay. this is why you offer stores and best offers. this should be up to the sellers if they want to keep this option on items or opt out of it. yes, you have non paying bidders, however now we HAVE NO ONE WANTING TO PAY ANYTHING. the hassle is terrible. taking away the options.

i agree with others that this is not the way to deal with it.