Hello eBay Community! Please let me know if you've ever faced a similar
situation and your experience. We have had a number of cases where the
buyer misused returns. We won these cases and received emails from eBay
stating that "The case will not aff...
I'm in the same situation here. We're getting charged an extra 5% in
selling fees because of high 'Item not as described' cases. Half of
these cases were either buyer abuse, or simply a wrong return reason
selected, or just mistakes on the buyer part...
But that's not how it should be. If ebay stated, and I quote their email
here "The case will not affect your seller performance" they why is my
account still affected by this case? They say you won't be affected, yet
you are affected.
@lakefor94 But this doesn't make sense. If a buyer abused policy, made a
frivolous and fraudulent return, we have won the case. Ebay specifically
said that this case will not affect our seller performance. Later, we
find out that it did affect our se...
