eBay

Never had this happen as a buyer but they bought an item well over 30 days ago and I mean by that they received the item at their door about 45 days ago, now try to get money back return, I denied since its way over the 30 return policy I have, ebay ...

How do i as the seller send a return request to a seller or do they have to do this? Never had to give a refund, replacement. I have no idea what to say. Ok update on the question buyer has sent me a request for refund, however they have said item do...