As of December 2023, why is eBay now only giving AI Chat and email
contact with their customer service. No ability to talk to a human over
the phone, even during eBay's business hours.
Good try.I've been an eBay seller for over 12 years and am very versed
in using eBay's help services. Their implementation of AI chat for help
and that call back option is no longer visibile is clear indication that
eBay is reducing their reliance on...
It appears that eBay no longer offers human customer service to sellers.
Their automated bot takes the seller into an infinite circle and may
only offer chance to send an email.There is no promise from eBay to
respond to that email sent by seller.
It appears that eBay is adjusting a member's ability to speak via phone
to an agent.EBay forces a member to work thru a chat bot only to be
allowed to email a concern to eBay.This option to only AI chat and email
now happens during eBay business hour...
Totally agree.eBay reply below ignores buyers who browse by category and
buy on impulse.eBay reply further assumes sellers consistently and
uniformally enter overly complex details in data fields.eBay reply
ignores the fact that eBay search engine wo...
Response overlooks buyer behavior of "browsing" items of a particular
type (category) that generates impulse buys. Not all buyers begin a
search with a specific figure, doll, scale model in mind.
