eBay

I'd like to pause 7 items of my 20 listings. Or I may be ending them for good later on. How do I remove them from active listings now?

Buyer is returning item because it was damaged in shipping. He is returning item to me and I will tell eBay to refund him fully. How do I put in insurance claim to UPS. I insured it for full amt. of $195, which included shipping cost and is the total...