my mom has a case where a woman who has placed multiple requests for
refunds due to damage did it to her also. mom told her the insurance
process takes up to 3 weeks. she sent mom numerous nasty emails
complaining that everyone sends her broken items...
i lost my top rated seller status because i was unable to ship a few
items within 24 hours. terribly sorry, but this is a hobby for me...not
a full time job. some of us have families and lives that come BEFORE
ebay.