eBay

navysuit · 06-30-2020

The item is for a boat and requires installation (wiring etc.). I have a 30 day return window which has lapsed. The buyer is now wanting to return the item saying a component doesn't work. If it was another retailer (i.e. walmart), they would make th...

navysuit · 05-27-2020

I shipped an item through the global shipping program. They are stating that the battery is not working. It is a large battery (6 volt). Normally, I would just drop ship the battery. I'm not sure if I do that to the Kentucky address if it will get th...

navysuit · 05-18-2020

I'm the seller. Fedex left the package in the rain. The buyer sent photos to me. He wants to return the item. I filed a claim with Fedex. How should I proceed? Should I have the buyer ship the item back to me before the claim is processed? He doesn't...

navysuit · 06-30-2020

I verified this with ebay and you are correct. I'm still worried about a charge back or him opening a case with Paypal. Do you think I will lose that case? I just don't want to be in a position where he keeps the product and money. It is very expensi...

navysuit · 05-19-2020

I didn't know that. I did ship it through ebay. I believe my Fedex account number is attached, but I'm not sure. I went to Fedex.com and was able to file a claim as the sender. Will they not pay me directly? I purchase Fedex insurance all the time fo...

navysuit · 05-19-2020

I'm kind of confused by the reply. What do you mean "Fedex account you don't own?"I just offered the buyer the option of a partial refund or to just initiate a return request through ebay.

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Buyer wants to return installed item

How to resolve issue with global shipping program?

How to handle ebay return when a Fedex claim is involved?

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