The goods have not been received, according to the tracking it has been
in another city for 20 days without movement. The seller issued a refund
for June 26. How can all this happen if the goods have not been
received?!!!
Hello. Act through the payment system, I got into approximately the same
situation and "ebay support" and the community advised me to act through
the payment system.
I don't agree with you. For example, in my case, everything is clear -
the seller on May 30 (judging by the FedEx response) already understood
that he had done the wrong registration, but in correspondence he
replied to me that everything was under h...
Hello. From my personal experience, asking eBay for any help is useless.
I was advised to contact the payment system, such advice was both in the
community and in "eBay help".
FedEx replied that customs detained the goods due to incorrect
description. And for the same reason FedEx agreed with the seller about
the return.What does the buyer have to do with it?
And yes, mutual agreement - this meant the seller's agreement with
FedEx. I have correspondence with FedEx in which this is stated, I
attached a screenshot in a letter to eBay support.
