I need to return an item to a buyer. I shipped the item in two different
packages because it was a strange shape. Is there any way to print two
separate return labels for the boxes to get shipped back to me?
I have a question about the shipping and return process for items that
have been damaged in transit and a return has been requested by the
buyer. I am a new seller and have not yet had to deal with this yet. I
sold an item and it was delivered the bu...
I recently had an item sell and got in touch with the buyer. However, we
realized that the package dimensions listed in the ad were entered
incorrectly and the shipping price was likely off. The buyer agreed to
pay the new shipping cost but has not y...
Gotcha. That makes sense. In the past I have also heard that it is near
impossible to make a successful claim with shipping companies such as
UPS because of their insane packing standards that you need to meet in
order to receive a check from them. D...
I appreciate all your help. I have one more question: In my case the
item price was $300 and the shipping to get it to the buyers location
was $100. The buyer paid the shipping price. After I receive my items
back from the buyer and go to refund him,...
Makes sense thank you. In my case it definitely seems like a partial
refund would be the best option because of the expensive return shipping
that I would have to pay.
Gotcha. It seems like if a full return does need to happen then the
buyer should just print the shipping label at their local post office
for the second package. Thanks
Thanks. In this case it isn’t a bike but running boards for a truck. Is
it generally better to try and offer a partial refund instead of a full
return? Is the seller required to pay for return shipping as well? In
this case shipping was around 100 an...
