I wanted to share a recent experience and ask if other sellers have
encountered something similar. I sold a character gift set consisting of
plush toys and small collectibles. The buyer filed a payment dispute
through their financial institution with...
Hi everyone, I’m looking for some advice on how to proceed with a buyer
claim. I packed two items (a plush keychain and a plush badge) in the
same poly mailer, and I always take a photo of all the items together
with the shipping label before sealing...
In my situation, there was no eBay case first because the buyer went
directly to their payment provider and filed a chargeback.I also just
heard back from the buyer, and they confirmed that they contacted eBay
yesterday to say they made a mistake and...
Thank you, that’s a thoughtful suggestion, and I appreciate you taking
the time to look at this. I’ve now filed the Notice of Dispute. I also
just heard back from the buyer, and they confirmed that they contacted
eBay yesterday to say they made a mis...
Thank you all for your responses. In this case, the buyer actually
placed two separate orders (the second one was placed just a minute
after the first), but I combined them into one shipment and packed
everything together in the same poly mailer usin...
