I was in a similar situation a few years ago. The CSR advised me to
cancel the transaction and then they deleted the inevitable negative
feedback. This wouldn’t happen now. The central feedback review team
would refuse to remove the feedback and you’...
Until very recently you could get negative feedback removed by a CSR if
you weren't at fault as a seller. The Seller Performance policy even
says in its first paragraph "we always want your seller performance
ratings and Feedback to properly reflect ...
