I shipped an item to the buyer, but they claimed it was not as described
and filed a return request. However, upon receiving the item back, I
noticed that it was not the same item that I had shipped to them. What
should I do now?
If the auction has ended and the buyer has not yet paid, but is now
requesting shipping, you can send the buyer an invoice that includes the
shipping cost. To do this, go to the "Sold" section of your eBay
account, find the item in question, and clic...
