A buyer has purchased a book from me using Media Mail shipping (that's
usually the only shipping I offer for books). I then received a message
from them asking if there's any way I could ship the book fast enough
for it to arrive by next Friday, as i...
Hello! I've been having trouble with info in my listings changing on me,
due to what seems like an auto-populate problem. Recently I've been
listing books, and it seems to happen often. I'm relatively new to
selling things on eBay, so I'm wondering i...
An item I sold was broken in transit and the buyer sent photos — I'd
like to send them a full refund, but have never done this before and am
stuck at the "reason for refund" selection. There isn't an option for
"damaged in transit" — do I choose "Ite...
Hello, New seller here. What do I do if the buyer says an item wasn't
received, but the USPS tracking says it was delivered? Here's the
message I got from the buyer: "Hey I got a notice that the package was
delivered. I did not receive the package. W...
Hello, I'm new to selling on eBay and just sold an item for the first
time. I went to print the shipping label, but it pulled up an old
address as my "Ship From" address. I found my way into the Addresses
section and updated the "Ship From" address s...
Thanks so much for the feedback! I'm feeling much more confident about
how to handle this now. I won't make any guarantees/promises to the
buyer (who has lots of positive feedback, fortunately), but will offer
to cancel and relist the book with exped...
@a_c_green You read my mind. I was wondering whether to continue to
respond or say nothing and wait to see if the buyer files an actual INR
ticket. I'll take your advice and just leave it alone for now. Thank
you!
Thanks, @ltodd54. I sent a list of suggested actions to the buyer, but
I'm getting a funny feeling about the whole situation, as I got these
messages from the buyer this morning: "Very strange but I received a
video of the mailman my boss on his secu...
Thanks for this. It's a high-dollar item so I'm not inclined to issue a
refund. (Should anything worth more than, say, $100, only be sent with
signature required or something like that? Wondering if I've overlooked
a basic safeguard against trouble.)...
