eBay

I have a buyer who wants a return "item not as described" I'm ok with it. I just can't find where to issue the return shipping label from. He didn't open a case with ebay yet. Does he need to do that for me to see the option? I'm ok either way. I jus...

A buyer is requesting a shipping label to return an item. He isn't filing a claim. How do I go about issuing a return shipping label. I didn't have the "free returns" option on this item. New here. Just getting started. Thank you.