You are right. Because they are untruthful , they avoid making contact
with the Public. You use to be able to call and talk to an agent. But
now that line is no longer available. They are now worse than AliExpress
customer service; which is non-exist...
The whole Notion that Ebay offers money back Guarantee ; Is a Big Fat
Lie. They will find every possible way to not to honor the promised
Guarantee made to their customers. Amazon is honest and much better