eBay

33yrvet · 07-16-2023

I recently changed my policy for returns and now offer 14 day returns, with buyer paying for the return shipping label cost.A buyer recently initiated a return request for the purchase of a Mexican sterling cuff bracelet. Reason for return, doesn't f...

33yrvet · 07-12-2023

I just changed my return policy from "no returns accepted" to "returns accepted, buyer pays for return shipping". I now have a return request, how is the best way to handle this? I searched and do not see an explanation of the process. Thanks.

33yrvet · 04-22-2023

I'm fairly new to listing items for sale. I have been a member since 2001 and sold previously for years but after a few years of not selling, I started selling again last fall. I have a situation where the buyer is claiming that the silver content of...

33yrvet · 07-17-2023

Thanks to all who responded to my question. I believe I have an understanding of the process now. Much appreciated

33yrvet · 07-12-2023

I don't see "accept", only "offer refund", when I open the return request on my sold items.

33yrvet · 04-24-2023

I don't have any problems accepting the return. I won't deny the return. I will not accept the reason for the return request, as an inaccurate description though. That, if filed for inaccurate description, will be in violation of eBay policy, and cou...

33yrvet · 04-24-2023

Thanks again for your help. Your comments gave me a smile.This week has been one of "firsts". First time I've been fished for a partial refund and first time I lost something in the mail.That lost package cost me some money, but it ended very positiv...

33yrvet · 04-23-2023

soh.maryl wrote:"Respectfully, how did the buyer misuse the return process?" This is the message I received from the buyer yesterday morning:"Gosh I’m so sad to tell you both the pieces I received from you do not look or test as silver the 950 is not...

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Procedure for the seller who accepts returns, with buyer paying the return shipping cost.

How to handle a return when I accept returns, but buyer pays return shipping.

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