This is a very very serious problem for sellers. I just had a buyer
fraudulently dispute a payment for an order with his financial
institution. I have documentation to prove it was valid and delivered.
I'm a top rated seller with 100% positive feedba...
I am a Top Rated Seller and all of my listings qualify for the 10% Final
Value Fee discount (according to eBay). After looking at my last few
transactions I found the I have not been charged the discounted rate. I
went back to my Top Seller date and ...
I had a return requested by a buyer on 4/9. I accepted the return same
day and sent a label. The buyer has not returned the item as of 4/29.
When I accepted the return eBay sent me a message that if it was not
received by 4/23 (see the screenshot), e...
My buyer requested a return, although he says he didn't. I have tried
contacting him multiple times with a generous offer to resolve the
issue. The buyer isn't responding. I'm working very hard to resolve the
issue. What else can I do? Can someone he...
Within a matter of a few short hours since responding to a return
request from a buyer, eBay sent me a message that I must accept a
buyer's return request. There was literally no time for eBay to
investigate it fully. The buyer said it wasn't as desc...
Thank you very much. The loophole that the policy doesn't specify is
whether the dispute was made through eBay or an external financial
institution. eBay and the mp people have told me specifically that if it
was disputed through an external financia...
This is helpful. I called eBay. As usual I always get a different
answer. They said they cannot add more information or documentation to
my challenge of the dispute. They said if the external financial
institution decides in favor of the buyer that I...
I've talked to the people in MP and they told me eBay doesn't protect
the seller even with all the documented proof. Do you have a source I
can go to or an eBay person or department I can contact to find out how
they would protect me?
