eBay

I do not know how to get in contact with a real person with a problem that needs HEL[P. The robot only reads that !. Item was receoved so therefore I am not entitled to refund even though what I got does not work Therefore not entitled to a refund BU...

I got a defective item and asked for a refund. The article did not give me an option and it was sent as( "Non receipt") Now I cannnot get a refund because I received it. Is that a new policy????