eBay

im purchesed one item and didnt received yet. im request the refund but ebay send me a massage to return the item. never received the item yet. how can i return it?

please need to ask question from ebay from e-mail

hi ebay,im orded item for a ebay. item no.332358909923but I didn't received it.im requested refund for it. but you reply to me "Return the item to receive your refund"I can't return the item because didn't received this item yet. please I need refund...