eBay Help
cocoshell24
Adventurer
Community Member since ‎05-10-2017
‎09-27-2025

User Statistics

  • 19 Posts
  • 0 Solutions
  • 3 Helpful Votes Given
  • 2 Helpful Votes Received

User Activity

Should I refund or replace?

09-26-2025
Buyer has opened a case because the tracking on her package says it was delivered 5 days ago, but she said she hasn't received it. She has checked with the neighbors, but no one has seen it. Do I have to refund or replace the item?

I only received a partial refund.

11-06-2023
I ordered an item from a seller that offers free returns. I just didn't like the colors, so I returned it using the pre-paid label from the seller. I received a refund only on the price of the item, not for the original shipping cost. How can I tell ...

Received only a partial refund.

11-06-2023
I ordered an item from a seller that offers free returns. I just didn't like the colors, so I returned it to the seller using the pre-paid label. I received a refund for the amount of the item, but not for the original shipping. How can I tell if I s...

Previous buyer sent me a check.

10-08-2023
I sold an item on Ebay priced at about $16. A short time later, I received in the mail a thank you card and a check for $15 from this buyer. She said she liked my item and would like to order another one, and if $15 wasn't enough she would send more....

Changing the time allowed for a counteroffer.

12-22-2022
If I make a counteroffer to a buyer, right now they have 48 hours to respond. How can I change it to 24 hours?
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