07-20-2014 01:17 AM
As instructed, I cancelled the 30 day free upgrade to an anchor store. When I changed the level back to the premium store which I already had, eBay immediately sent me an invoice for not only my regular monthly fee but also a cancellation fee for a total of approx. $750.00!!! This is very shocking as I took great pains to follow the instructions to the tee!
07-21-2014 01:21 PM
When you signed up for the Free Trial did you click "monthly" or subscribe for the full year. If the latter that's probably why you were billed as there's a discount for annual subscription but a penalty is charged for early cancellation.
07-21-2014 01:50 PM
With site traffic at about 40% of what it was at this time last year I'd personally like to see eBay eliminate the up front fees and take a higher percentage on the items that actually sell. It works for other online venues and it definitely increases profitability. When you have thousands of items in your store that nickel per item per month really adds up. I did the math and after factoring in the up front fees on eBay they wind up taking about 28-30% of my total sales gross, whereas the other venue only winds up being about 22-24%. When selling in volume that 6% difference is huge. I wound up removing over 10,000 items from my store in the last few months to compensate for this. Quite a few of those probably would have sold, but with no guarantee and the nickels adding up it just didn't make sense to keep them on the site. So it winds up being lost revenue for eBay and a higher profit margin for me on the other venue.
I know I'm not the only one that's "downsizing" their store. The other negative impact for eBay on this is the lack of variety due to the up front fees. What separated eBay from the rest was the wide variety of items (many of which could only be found here). For a collector or consumer variety is a huge factor when determining where to spend their money.
07-21-2014 03:29 PM
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