Over the past several months, I’ve had multiple orders flagged by eBay as “Sold via Promoted Listings” — and frankly, I disagree with several of them.
Don’t get me wrong — I’ve seen clear benefits to promoting listings, and I believe in the value of the program when it’s accurate. But eBay seems far too liberal and opaque in how it determines when a sale is attributed to Promoted Listings. I’ve yet to see a single instance where they provide proof that an ad click actually led to the sale.
Every now and then, I see a sale marked as promoted that just doesn’t add up. I want the ability to dispute these charges with a real person who can actually review the logic and verify the attribution. I’ve scoured the Help section, and — no surprise — found nothing useful. Once again, the help bot is absolutely useless, no matter how I phrase the question.
I’ll probably end up calling support (again) to file a ticket that likely disappears into the void like all the others. No resolution. No transparency. Just another black hole.
This isn’t a complicated issue — it just requires a human with some critical thinking to take a second look. And even when you finally speak to a seemingly helpful rep who assures you the issue will be resolved, it inevitably comes back declined.
I love selling on eBay — but moments like these really make me shake my head.
The fact that I’m now turning to a community forum in hopes of getting clarity says a lot.
