04-12-2025 11:27 PM - edited 04-12-2025 11:41 PM
Over the past several months, I’ve had multiple orders flagged by eBay as “Sold via Promoted Listings” — and frankly, I disagree with several of them.
Don’t get me wrong — I’ve seen clear benefits to promoting listings, and I believe in the value of the program when it’s accurate. But eBay seems far too liberal and opaque in how it determines when a sale is attributed to Promoted Listings. I’ve yet to see a single instance where they provide proof that an ad click actually led to the sale.
Every now and then, I see a sale marked as promoted that just doesn’t add up. I want the ability to dispute these charges with a real person who can actually review the logic and verify the attribution. I’ve scoured the Help section, and — no surprise — found nothing useful. Once again, the help bot is absolutely useless, no matter how I phrase the question.
I’ll probably end up calling support (again) to file a ticket that likely disappears into the void like all the others. No resolution. No transparency. Just another black hole.
This isn’t a complicated issue — it just requires a human with some critical thinking to take a second look. And even when you finally speak to a seemingly helpful rep who assures you the issue will be resolved, it inevitably comes back declined.
I love selling on eBay — but moments like these really make me shake my head.
The fact that I’m now turning to a community forum in hopes of getting clarity says a lot.
Solved! Go to Best Answer
04-13-2025 12:43 AM - edited 04-13-2025 12:46 AM
@bigpoppa_sd-sports-cards wrote:I run an eBay Store. There is no way the buyer found six out of seven of these listings via promoted ads.
Here’s what likely happened (based on 10+ years of selling and buyer behavior): the customer found the first two listings — likely via a promoted link or search — and bought them. Then, seeing that I offer combined shipping, they continued browsing for related cards: same player, year, parallel, etc. They likely searched directly by name and scrolled through my store or listings organically.
What you're describing is a "halo" ad fee attribution.
Read more here:
https://pages.ebay.com/sell/pl/attribution.html
Promoted Listings - General campaign strategy
Direct attribution: eBay will report a Direct sale from a general campaign when a buyer purchases the same item that was featured in the ad they originally clicked on in the most recent 30 days.
The ad fee is charged when a buyer purchases the item from a general ad that they clicked on in the most recent 30 days, even if the item is no longer participating in general ads at the time of the sale. The ad fee is based on the ad rate in effect at the time of the click.
Halo attribution: eBay will report a Halo sale from a general campaign when an item promoted with a general strategy, different from the item originally featured in the general ad the buyer clicked on, is purchased within 30 days of the original click.
The ad fee is charged when a buyer purchases an item promoted with a general strategy other than the general ad item they clicked on in the most recent 30 days, as long as the sold item is in an active general campaign of the same seller at the time of sale. The ad fee is based on the ad rate for the item sold at the time of sale.
04-12-2025 11:32 PM
@bigpoppa_sd-sports-cards wrote:Is it possible to dispute 'Sold with Promoted Listings'?
No.
Contacting CS will be a waste of your time and theirs.
As long as the listing was part of an ad campaign within the last 30 days, always assume the ad fee will be charged. That's your safest bet. Otherwise don't use ads at all.
04-13-2025 12:11 AM - edited 04-13-2025 12:15 AM
Honestly, I expected this reply — and I appreciate the transparency. My latest issue highlights exactly why sellers are frustrated with eBay’s Promoted Listings attribution, and why that frustration is completely justified.
This isn’t about one sale or a few cents — I estimate this issue has already cost me well over $500. And this latest case was enough to push my frustration meter into the red. It’s not about one transaction — it’s about a pattern that’s been swept under the rug.
For context, I sell sports cards — and here’s a real example from April 12, 2025:
Transaction Summary (All Flagged as Promoted):
7 total orders, all placed by the same buyer within 1 hour and 33 minutes.
Order breakdown:
2 orders at 1:55 AM
1 at 3:26 AM
2 at 3:27 AM
1 at 3:28 AM
1 at 3:29 AM
I run an eBay Store. There is no way the buyer found six out of seven of these listings via promoted ads.
Here’s what likely happened (based on 10+ years of selling and buyer behavior): the customer found the first two listings — likely via a promoted link or search — and bought them. Then, seeing that I offer combined shipping, they continued browsing for related cards: same player, year, parallel, etc. They likely searched directly by name and scrolled through my store or listings organically.
But eBay flagged every single one of those sales — even the ones minutes apart — as being “Sold via Promoted Listings.”
That’s not just a stretch — it’s a false attribution. It exposes how overly broad (or broken) the system really is. And it’s not a one-off. This is one of many instances I’ve seen where there is no plausible explanation for the “Promoted” tag, yet I’m still being charged additional fees.
Again — I support the concept of Promoted Listings. I’ve seen benefits. But if eBay is going to charge extra fees, then sellers deserve transparency, logic, and a way to dispute obviously incorrect attributions.
I’m done absorbing these hits in silence. If this is happening to me, it’s happening to others — and it’s costing sellers millions. This is not a minor annoyance. It’s a systemic issue that deserves attention.
Enough is enough eBay.
04-13-2025 12:25 AM
"Here’s what likely happened"
You can only win if you can state as a fact what happened. Not what you assumed happened. On many eBay buyer/seller disputes we can reasonably assume what happened but eBay only deals with facts not what likely happened. Your only solution is to stop using Promoted Listings.
04-13-2025 12:29 AM
This is on the Policy page. Ebay doesn't hide this information from anyone. And it is the seller's responsibility to read how the program works. If you dislike it, don't use it.
04-13-2025 12:36 AM
What exactly regarding my post is 'on the policy page'? The fact that they can flag an order as 'sold via promoted listings' for for no apparent reason and eBay sellers have no way to disputing it and are simply SOL? Send me a screenshot, pal? Not sure why you bothered replaying to this post - offers zero help.
04-13-2025 12:41 AM
Hello @slati_2013 , thanks for the response. Not sure if I'm following you here.
What do you mean by "Here's what likely happened"? What do you think likely happened? Huh?
Win what?
I have no 'Facts', that's the problem.
Re: "On many eBay buyer/seller disputes we can reasonably assume what happened but eBay only deals with facts not what likely happened. Your only solution is to stop using Promoted Listings."
- did you read my post or are is this simply a auto-response? What''s the point? don't get it. So eBay's community is bogus?
Please don't respond to my post looking for resolution / clearly asking a QUESTION, etc if you can't provide any value and - ether via a solution or perhaps offering help / a solution etc. This is hilarious
04-13-2025 12:43 AM - edited 04-13-2025 12:46 AM
@bigpoppa_sd-sports-cards wrote:I run an eBay Store. There is no way the buyer found six out of seven of these listings via promoted ads.
Here’s what likely happened (based on 10+ years of selling and buyer behavior): the customer found the first two listings — likely via a promoted link or search — and bought them. Then, seeing that I offer combined shipping, they continued browsing for related cards: same player, year, parallel, etc. They likely searched directly by name and scrolled through my store or listings organically.
What you're describing is a "halo" ad fee attribution.
Read more here:
https://pages.ebay.com/sell/pl/attribution.html
Promoted Listings - General campaign strategy
Direct attribution: eBay will report a Direct sale from a general campaign when a buyer purchases the same item that was featured in the ad they originally clicked on in the most recent 30 days.
The ad fee is charged when a buyer purchases the item from a general ad that they clicked on in the most recent 30 days, even if the item is no longer participating in general ads at the time of the sale. The ad fee is based on the ad rate in effect at the time of the click.
Halo attribution: eBay will report a Halo sale from a general campaign when an item promoted with a general strategy, different from the item originally featured in the general ad the buyer clicked on, is purchased within 30 days of the original click.
The ad fee is charged when a buyer purchases an item promoted with a general strategy other than the general ad item they clicked on in the most recent 30 days, as long as the sold item is in an active general campaign of the same seller at the time of sale. The ad fee is based on the ad rate for the item sold at the time of sale.
04-13-2025 12:49 AM
It is how @wastingtime101 explained in both of their posts.
04-13-2025 12:52 AM
Checking this out now.. first glance, could be exactly the info that I'm looking for and very helpful. Thanks @wastingtime101 .
Side note, saw a few bizarre / completely irrelevant responses to my post. Are there a bunch of bots and/or accounts on here that simply auto-reply to messages that fit certain parameters? Why? eBay does nothing about this? Wild
thx
04-13-2025 12:54 AM
yep, saw that. really helpful thx
04-13-2025 12:54 AM
My point is you are going into battle with eBay without any proof of your suspicions and no way to prove what you suspect. You have laid out a case of what you think happened but that is not enough. To win, you have to state and prove exactly what happened. If not as many have pointed out, you are wasting your time fighting this.
04-13-2025 12:59 AM
@bigpoppa_sd-sports-cards wrote:Checking this out now.. first glance, could be exactly the info that I'm looking for and very helpful. Thanks @wastingtime101 .
Side note, saw a few bizarre / completely irrelevant responses to my post. Are there a bunch of bots and/or accounts on here that simply auto-reply to messages that fit certain parameters? Why? eBay does nothing about this? Wild
That's funny. People usually say I'm the AI Bot around here. 🤖
No, they are both real buyers/sellers on this site, as am I.
You misunderstood Slati - the line in quotes was them quoting you, and the rest was their response to that one line they quoted. And Mam advised checking the policy pages which is where you can find the info about halo attribution, she just didn't provide a direct link or what key words to search. Both of them offered helpful pieces of info, even if not the direct or complete answers you were looking for.
When someone is using a chatbot to respond it's pretty obvious - responses look like they came from ChatGPT.
04-13-2025 01:16 AM - edited 04-13-2025 01:16 AM
Hitting the ? button for 'Ad Fees' while in the 'Campaign Performance' page provides this 'Answer' to the question.
"Ad fees incurred by your promoted listings. When using a general strategy, ad fees are incurred by your items sold within 30 days of a click on your ads. When using a priority strategy, ad fees are incurred by clicks on your ads. Visit the Payments tab for final fees, including any applicable taxes or credits."
Perhaps they misinterpreted the question or curiosity re: their ad fees, or simply, perhaps... they found a way to once again, yet again, to find a way to word-smith their response in a way to intentionally leave out key information and mislead their seller (or buyer, actually) in a way that tells them just enough to creatively tell them what they want to hear. 100% guarantee that 99.998% of sellers using promoted listings neverrrr read the fine print in the guidelines - likely b/c the way in which eBay sells/promotes the program to provide just enough info to provide confidence and creatively word-smithed perfectly yet again, so that we / they simply just proceed...
Then get drilled by questionable fees, hit up the help section, find nothing that answers their question, then come here and get an answer some someone helpful that's not an actual eBay employee.. and eBay just laughs. Unreal. Guess I just fired up another point of frustration - eBay's creative word-smith / mis-leading it's sellers.
Imagine this scenario @wastingtime101 - seller reads eBay's pitch/info on the 'program' or whatever it is eBay is pushing.
- seller is intrigued but recalls being bitten in the past by eBay's hidden fees, so they decide to read the 'program overview' or rules, whatever the hyperlink is labeled.
- find that even that is hard to understand and/or just simply unclear. they/we think uggg, not again. now my only option is to search for help or call eBay CS? both have never, ever, ever been helpful - 500 strike outs in the past. they/we try again.
- hit the help section: Nothing
- call CS. CS points them to help. CS says sorry sir, says they will open a case or submit a internal question, whatever they call it that day and claim we'll get a call back or an updated on supposed case within 48 hrs. Yet again : Nothing.
SO, last resort - the 'Ebay Community' baby. and here we are again.
Wow
04-13-2025 01:41 AM
Ads in general don't offer much transparency. It's the same when you use this type of advertising on other platforms. When you opt in, best to assume ad fee will always be charged and build that in to your costs, then when it isn't charged it's a bonus.
General Ad fees (formerly Standard Ad fees) used to be charged only in direct click scenarios. When eBay changed it to include halo attribution they put out an announcement with explanations and infographics in one of the seller updates.
Go to your advertising dashboard here and generate a Sales Report. It may or may not be hidden behind a "more actions" drop down. This video shows you where to look. The report will tell you which of your sales are attributed to direct vs halo clicks.
eBay pushes ads pretty hard through both web and app and I'm sure most people opting in don't read the fine print.
They even have a website dedicated to ads with a blog: https://www.ebayadvertising.com/en/
My advice: always read how these things work before opting in, especially if it's a financial-impacting feature.