mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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That is very impressive in this day and age to be married for 39 years. Congratulations and I sincerely hope that trip was all you hoped it would be and you had a fabulous time in such a beautiful surrounding.
@mam98031 wrote:
Three or four months ago the shipping team changed some categories to NOT allow for Media mail shipping. When they did this, they did it by parent category and did not take into consideration the sub categories in many cases.
This has caused a significant issue for many sellers having to take their business elsewhere because they can't do MM on Ebay. I've reported this and I've given specific categories that need to be updated, yet here we are. Still nothing done after all these months.
I have been told that fixing these issues are labor intensive and they were trying to gather together everything that needed to be changed and then do it at one time. However that was weeks and weeks and weeks ago, still nothing has improved.
I'd like to get a REAL timeline for When or IF this is actually going to be fixed. I don't think that is an unreasonable request. If they plan to fix it, when? If they have decided they aren't going to fix it, then that should be told to us instead of leaving us in limbo. This issue cause extra work for some sellers plus it costs Ebay money since they are not getting our business for labels.
If they have no intention of fixing it, just let us know. Then I will just update my shipping procedures permanently and take my shipping portion of my business elsewhere. After all this time, I just don't see this as something that is unreasonable.
For me, it is the following categories that need to be updated to allow MM.
Crafts-Beads&Jewelry Making-Instruction Books & Media
Crafts-Sewing-Quilting-Quilt Patterns
Crafts- Needlecrafts&Yarn-Crocheting&Knitting-Patterns-Contemporary
Crafts- Needlecrafts&Yarn-Embroidery&Cross Stitch-Hand Embr Patterns & Magazines-Other Patterns & Magazines
Crafts-Needlecrafts&Yarn-Hand Embr Patterns&Magazines-Embroidery & Cross Stitch-Cross Stitch Patterns
Crafts-Scrapbooking&Paper Crafts-Instruction Books & Media
Hi @mam98031 this is for sure something we're still working on! The next release will align with the category updates (mid October), but know it's in the works!
Yes, my wheel is at top of mouse in the middle. I pressed it, and got a teeny tiny icon that looks like a mushroom. However, I do not know what I did, but now it works as it should!
Thank you!
@tincan630 wrote:
Will you please fix "the search for anything bar" so I can enjoy ebay again? Clicking on the search for any thing bar now produces a drop down list of recent searches and nonsense suggestions that are useless. The only search that still works the way I want it to is "advanced search" and constantly going to advance search is a PITA! Been suffering with this since an ebay update in May and it's driving me away from Ebay. No longer fun or user friendly!!!
Hey @tincan630! Will you give us a little more info about what you're experiencing? Are you typing something in the search bar? Or, are you leaving it blank and then clicking search? The more detail you can give as to how you're running the search, the better we can try to recreate it. Thanks!
jasmen@ebay wrote:
@mam98031 wrote:Three or four months ago the shipping team changed some categories to NOT allow for Media mail shipping. When they did this, they did it by parent category and did not take into consideration the sub categories in many cases.
This has caused a significant issue for many sellers having to take their business elsewhere because they can't do MM on Ebay. I've reported this and I've given specific categories that need to be updated, yet here we are. Still nothing done after all these months.
I have been told that fixing these issues are labor intensive and they were trying to gather together everything that needed to be changed and then do it at one time. However that was weeks and weeks and weeks ago, still nothing has improved.
I'd like to get a REAL timeline for When or IF this is actually going to be fixed. I don't think that is an unreasonable request. If they plan to fix it, when? If they have decided they aren't going to fix it, then that should be told to us instead of leaving us in limbo. This issue cause extra work for some sellers plus it costs Ebay money since they are not getting our business for labels.
If they have no intention of fixing it, just let us know. Then I will just update my shipping procedures permanently and take my shipping portion of my business elsewhere. After all this time, I just don't see this as something that is unreasonable.
For me, it is the following categories that need to be updated to allow MM.
Crafts-Beads&Jewelry Making-Instruction Books & Media
Crafts-Sewing-Quilting-Quilt Patterns
Crafts- Needlecrafts&Yarn-Crocheting&Knitting-Patterns-Contemporary
Crafts- Needlecrafts&Yarn-Embroidery&Cross Stitch-Hand Embr Patterns & Magazines-Other Patterns & Magazines
Crafts-Needlecrafts&Yarn-Hand Embr Patterns&Magazines-Embroidery & Cross Stitch-Cross Stitch Patterns
Crafts-Scrapbooking&Paper Crafts-Instruction Books & Media
Hi @mam98031 this is for sure something we're still working on! The next release will align with the category updates (mid October), but know it's in the works!
Thank you for the timeline. It is just so disappointing that Ebay makes us deal with their mess up for about SIX MONTHS before they take the time to fix it. This causes financial injury to each seller that has to deal with this mess in added time to go around the mistake by Ebay's tech team.
This is just another example of Ebay dismissing the problems it causes the sellers and only looking to what best suits Ebay and/or the tech team.
Is it any wonder why so many sellers say that Ebay doesn't value them????
@my-cottage-books-and-antiques wrote:
ebay appears to be having ---again---a glitch with Seller Initiated Offers in which the ebay message to buyers is (erroneously) telling them that the seller does not ship to them. SIO is one of the better things ebay launched recently, but this glitch completely undermines its usefulness...and we are, what less than 2 weeks away from the start of Q4? Any estimated time to get this fixed?
Also, many sellers are probably sending out offers without even knowing this is happening....since we can't send an offer to that same watcher more than once, each offer we send is killing a sales opportunity. You guys really need to ANNOUNCE that this glitch is happening, so that sellers can either 1. refrain from sending offers till it is officially (and hopefully permanently fixed) or any offers we send need to include something like this:
PLEASE NOTE: If you are in the US, and this message states "This item does not ship to you"---that statement is incorrect, it is an ebay glitch. I ship to anywhere in the US. You should be able to accept this offer without any problem.
Q4 is nearly here. This needs to be fixed NOW.
Hi @my-cottage-books-and-antiques there is a tech issue around that error ('this item does not ship to you') currently being worked on, without any estimated time of resolution. If you have an example item number I can attach to the open report I can get your account added!
@valueaddedresource wrote:
On one of the threads about the return timeframe glitch, @coffeebean832 brought up an important point that it appeared there had been an unannounced change in policy sometime last November.
Specifically it seems eBay changed the timeframe for returns with eBay generated labels from 10-15 days to 15-35 days.
While I understand this ultimately wasn't relevant to the specific issue with the technical glitch, I still think it's important to note that something in the return timeframe policy *did* change, even if it was last year.
When exactly did that policy change and why did eBay not make an announcement about it?
I don't have that information for you @valueaddedresource, but will pass the question on to the appropriate team and let you know what they say!
@disneyshopper wrote:
Yes, my wheel is at top of mouse in the middle. I pressed it, and got a teeny tiny icon that looks like a mushroom. However, I do not know what I did, but now it works as it should!
Thank you!
It was likely that wheel button. Honestly, over the years I've done this many times. And a couple of pushes on that wheel snaps things back into line each time. I'm VERY glad it worked for you too.
