Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@wooden_flower wrote:
brian@ebay wrote:
@wooden_flower wrote:
I'm sure you are all aware of the seller scam providing a valid tracking # for an item delivered somewhere else in your zip. Buyer can't get info because it is not addressed to him. I assume the T&S are working on a way to counteract this, but it seems to be a painfully slow process, given how long this has been going on.
I have been telling buyers to get in writing from ups or fedex that the tracking # is not for a package addressed to or delivered to them, then appeal the case closed in the seller's favor. Mostly you never hear back from these members, but a number have told me that this does work.
This is such a clumsy way of handling it, not to mention that these are now buyers that will never buy here again. Any suggestions for smoother handling?
thanks!
@wooden_flower I'm not to familiar with this, but it sounds like the advice you're providing members is the right route to take. Buyers should contact customer service in a situation like this for further steps to resolve the matter.
When they contact customer service to appeal, they are told the seller provided tracking that shows delivered, and nothing can be done. Can you get them to at least give the same info I am giving?
@wooden_flower it's definitely something I can pass on as a recommendation!
Thanks for joining the chat this week everyone! It's now closed but we'll keep working through to make sure all questions get an answer
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
There has been an issue in the Seller Hub that has been happening for several months. Not a overly big deal but still it is incorrect.
When you have an order for any given product and you pop into the listing itself to look at something, your current buyer shows at the top along with how many FB they have. While that is still there, the buyer's FB is always at ZERO. You can back out and get to the order and see the correct FB amount, but not when you pop into the listing.
@mam98031 - well that's a neat trick, isn't it? I'll let the Seller Hub team know!
Yes it is, LOL. When I first started seeing this I originally thought I sure was getting a lot of orders for new buyers. I thought it was great to have so many new buyers come my direction, then I quickly realized that was all I was getting and I finally noticed that this was a Ebay issue coupled with a sight issue for me because everywhere else showed they had FB!! Some times it just takes awhile for things to sink in. LOL
@mam98031 - well I hope it was at least a lot of repeat customers! Hoping that this one is a quick fix for the Seller Hub team. Like you said, lower priority, but definitely confusing!
@vrykalak wrote:
My store is set on "time away" 'til June 23. Why are people making purchases and offers?
@vrykalak There are several possible reasons for why your items sold while on time away hold:
- Your settings may not have been set up to make your Fixed-Price listings unavailable
- This needs to be turned on manually and you can choose between Allow Selling and Pause Selling options while scheduling time away
- Your listing may have been in the Online Auction
- If this is the case, you'll need to have ended the listings instead, as your settings would hide only Fixed-Price listings
- You have auto-accept on for Offers
- There is a pending counter-offer or SIO that the buyer accepts during your time away
- Solution: Cancel any pending offers and turn off auto-accept
- Any last minute transactions
- Solution: It is advisable to schedule your time away a day or two earlier than your actual time away to keep some buffer time for such transactions
@vintagecraze50 wrote:
So Brian, in cases where the buyer or the seller are involved in this sending packages to a customer or return to seller, if buyer or seller have documentation from the PO that these packages have been sent to a totally different address which was not on file on their ebay account can then get this resolved with customer service by sending them such documentation of the mail fraud.
@vintagecraze50 buyers should be able to upload the documents or images of the documents into the case on eBay. This will allow customer service to review the documentation and make a decision from there.
@dhbookds wrote:
Just a quick thingy..........I've been trying to update to see further answers........got caught with no page numbers at the bottom of the chat............
Hi @dhbookds! Yes, the page numbers disappearing from the bottom is something we're waiting on Khoros to re-implement. Not sure why they disappeared, but I hope they can magic them back quickly, I hate scrolling back to the top of a thread just to go to the next page.
Have you set your preferences to display 50 at a time at least? That makes it go a bit longer between having to scroll up again. Link to the page here. If that doesn't work the pathway is:
My settings>Preferences>Linear Layout>Posts per page when viewing a topic: 50>Save
