mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@glgenterprise wrote:
Why does eBay still allow ship to addresses to be entered by the buyer with more characters on a single line than the eBay shipping module will support?
About once a month I will get a ship to address that will not go through as entered. I end up with a couple of undesirable choices:
1. Contact the buyer and hope upon hope that they will get back with a acceptable edit within the timeframe that meets my stated shipping/handling time.
If they don't:
2. Edit it myself and chance making a change that will make the delivery fail or go to the wrong location. But then I've voided my seller protection since I've edited the address.
3. Cancel the sale under "problem with buyer address". Which is more accurately "problem with eBay shipping module". I've now lost a sale, probably made the buyer mad, and they will re-buy from someone or somewhere else.
Why can't this be addressed? This is a technical error on the eBay side and has been brought up several times before.
Hi @glgenterprise - this is definitely something we've reported to the shipping team multiple times over the years. As to 'why' it happens, I don't have an answer for you.
You have accurately laid out the best choices you have when this occurs.
I will make sure that the shipping team receives your input on this, and I will share any response I receive back!
@sin-n-dex wrote:
Good Afternoon,
I have a few questions relating to selling coins and tokens:
1. Policy says no grade can appear on a holder - does this include a cardboard holder that I put together and hand wrote the grade as a note to myself of what to put in the listing? I understand no numeric grade can appear unless graded by an approved grading house - that's not what I'm talking about, just "fine", "very fine", "extra fine", "uncirculated".
2. Policy says you cannot state a coin's value in the title or description. Does that include price stickers that remain on the things I bought? (I'm asking if I should be editing those photos to remove them, the price stickers were put on by the store I got the coins from, they're not even in US dollars).
3. Policy says you cannot list replica and counterfeit money. Why am I getting this error when listing exonumia (unusual world coins) in the exonumia category? Is it because the coins are not legal tender? They are legally issued. (Example, coin set from Palau, Niue or the Galapagos Islands, they issue coins, but you can't spend them as they use another currency. The coins are issued only for collection).
4. If listing coins that are not actual money (and tokens/collectable only), is Exonumia the correct category for these? Some sellers have them in Other World Coins category, but while they are coins, they are not spendable as money.
Sorry for so many questions, I'm revising my listings this week and want to make sure all listings are compliant.
C.
1 & 2. This is the information I have regarding this:
Listings for ungraded coins and currency or raw currency:
- Must not include a non-approved grading company, numeric grade or estimated value anywhere in the listing and can’t show an image of the item in a graded holder if the image shows a grade
Based on this, I don't believe a grade should be included in the listing images as you've described. It would also be a good idea to remove any price or estimated value from the images.
3. This is a question best answer by customer service since they can review the details of the listing to see why it's receiving an error message.
4. My understanding is that tokens (like car wash tokens) should be listed in the exonumia category, yes.
In the forum community the page numbers at the bottom of the thread page/s are no longer appearing. You have to go to the top of the page to see or use the numbers. I have my preferences set at 50 posts per page. So once there is over 50 posts, the second page option is not appearing at the bottom.
I've notice this happening just in the last few days.
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Edit: A reply to your comment can be found here
There has been an issue in the Seller Hub that has been happening for several months. Not a overly big deal but still it is incorrect.
When you have an order for any given product and you pop into the listing itself to look at something, your current buyer shows at the top along with how many FB they have. While that is still there, the buyer's FB is always at ZERO. You can back out and get to the order and see the correct FB amount, but not when you pop into the listing.
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Edit: A reply to your comment can be found here
@disneyshopper wrote:
The new policy on unpaid items states that if the buyer doesn't pay by day 4, the seller can file a Cancellation on day 5, stating "Buyer has not paid." The seller gets his/her FVF refunded, the buyer gets a strike on his account, no one can leave feedback.
From several posts on the Ask a Mentor board, it appears that ebay is automatically filing the Cancellation on day 5, when seller & buyer have agreed that payment would be made later (possibly to combine purchases on a listing that closes later, or to coincide with buyer's payday). Is this what is actually happening, and not a glitch?
Hi @disneyshopper - the only time a cancellation would be done automatically is if it was in line with a Seller's 'Unpaid Item Assistant' preferences. If they had the assistant turned on it would send cancellations in line with their stated preferences (if it was set up to be as early as possible it would happen on the 5th day).
If you're seeing reports where members did not have that turned on we would want them to report it to CS for review as a possible technical issue.
Thanks!
@mam98031 wrote:
@glgenterprise wrote:
Why does eBay still allow ship to addresses to be entered by the buyer with more characters on a single line than the eBay shipping module will support?
About once a month I will get a ship to address that will not go through as entered. I end up with a couple of undesirable choices:
1. Contact the buyer and hope upon hope that they will get back with a acceptable edit within the timeframe that meets my stated shipping/handling time.
If they don't:
2. Edit it myself and chance making a change that will make the delivery fail or go to the wrong location. But then I've voided my seller protection since I've edited the address.
3. Cancel the sale under "problem with buyer address". Which is more accurately "problem with eBay shipping module". I've now lost a sale, probably made the buyer mad, and they will re-buy from someone or somewhere else.
Why can't this be addressed? This is a technical error on the eBay side and has been brought up several times before.
Just to add, what I do when I have a buyer provide an address that is too long, I edit the shipping address and put part of what they had on the one line that is too long onto the second line which is available to us all.
So I'm not changing the address at all. It is exactly the same, just part of it is on the second line which works just fine.
Thanks for sharing this @mam98031 - I forget that's an option too. Tagging @glgenterprise so they see this other option.
@valueaddedresource wrote:
Last week you asked me to report individual listings in the Funko Pop Funkoween event that violated the presale policy. I picked 15 at random from the many obvious violations if you just search for the word Funkoween.
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=funkoween&_sacat=0
Of those 15 I reported, the only ones that are not still active are the ones that have sold - like this one. None of the other listings have been removed.
Again I have to ask - what is eBay going to do if this buyer does not get the item in October? Are they just going to be out $171 because eBay will not honor any Money Back Guarantee or buyer protections at that point?
Ebay has been aware of this issue for over 2 weeks. Not only does it violate your own policies, it also violates FTC 30 Day Mailing rules.
Why are these sellers getting special treatment and what is it going to take to get eBay to do the right thing here?
@valueaddedresource we have reported this to the appropriate team. I don't have an update to provide beyond that, but will send another report to that team with additional listings. Thanks.
@motivervtrailer wrote:Glitch on Ebay Return Policies / Listing Tool
Hello,
We just resumed listing on Ebay after several months off and most of my listings are showing "seller does not accept returns", BUT they all have a 30 day return policy. I have contacted Ebay several times and they say it's a glitch, but I have not seen or heard of other sellers having this issue. I was informed today it may take up to 60 days for tech support to even review the case. We have tried opting out of business policies, and when we do that the section to add a return policy will not even show up on the listing tool. This is causing a huge slow down in sales. Is there a quick resolution for this?
Thanks
motivervtrailer
FYI, I popped into some of your listings and I certainly see your issue. I would just add that on some listings the 30 day return policy shows and on others it does not, it says No returns on the first page and when you click on the Shipping & Payments page it says you don't take returns. This is likely to make your issue even more complicated to resolve.
@glgenterprise wrote:
@mam98031 wrote:
@glgenterprise wrote:Why does eBay still allow ship to addresses to be entered by the buyer with more characters on a single line than the eBay shipping module will support?
About once a month I will get a ship to address that will not go through as entered. I end up with a couple of undesirable choices:
1. Contact the buyer and hope upon hope that they will get back with a acceptable edit within the timeframe that meets my stated shipping/handling time.
If they don't:
2. Edit it myself and chance making a change that will make the delivery fail or go to the wrong location. But then I've voided my seller protection since I've edited the address.
3. Cancel the sale under "problem with buyer address". Which is more accurately "problem with eBay shipping module". I've now lost a sale, probably made the buyer mad, and they will re-buy from someone or somewhere else.
Why can't this be addressed? This is a technical error on the eBay side and has been brought up several times before.
Just to add, what I do when I have a buyer provide an address that is too long, I edit the shipping address and put part of what they had on the one line that is too long onto the second line which is available to us all.
So I'm not changing the address at all. It is exactly the same, just part of it is on the second line which works just fine.
Which I usually do, but when it's a weird street address, or even more problematic, a international address where it is less likely that I will understand the nuances of addressing, I'm often worried that it will substantially change what the address is and lead to a INR.
All I can tell you is that I've done this for all the years that I've been selling and that is a very long time. Both for domestic and international addresses. I've never had an issue with any of the packages not arriving at the correct address.
Keep in mind, I change NOTHING, I simply find a way to split the address into two lines. I don't get fancy and try to rewrite the address. I can see where that could be a real issue.
@motivervtrailer wrote:
Glitch on Ebay Return Policies / Listing Tool
Hello,
We just resumed listing on Ebay after several months off and most of my listings are showing "seller does not accept returns", BUT they all have a 30 day return policy. I have contacted Ebay several times and they say it's a glitch, but I have not seen or heard of other sellers having this issue. I was informed today it may take up to 60 days for tech support to even review the case. We have tried opting out of business policies, and when we do that the section to add a return policy will not even show up on the listing tool. This is causing a huge slow down in sales. Is there a quick resolution for this?
Thanks
motivervtrailer
@motivervtrailer - that's definitely concerning. When I look at a few of your listings I see that they say you do not offer returns, and from what I can see in the nuts-and-bolts of the listing confirms this as well. If you are seeing something different when you click 'revise listing' that's definitely something you should work with Customer Support to get addressed. I will reach out for a bit more information when the chat ends, please keep an eye on your email inbox.
Thanks!
