Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@my-cottage-books-and-antiques wrote:
I've brought this up before, here it is again: At the December Seller Check In we were given some general info about marketing campaigns for 2022, including TV ads, radio ads for ebay Motors featuring Ray from Car Talk....it would really be considerate if ebay shared these with the Community, maybe as Announcements...so we wouldn't have to hunt around online trying to find what our partner is doing to promote the site.
Thanks for the reminder @my-cottage-books-and-antiques - we're on the same page and I've made similar requests this year and in year's previous. I know that our plan when/if we receive those is to share them with you on our 'What's New' board (link here).
@my-cottage-books-and-antiques wrote:
with the renewed focus on stores, it would be nice if the Community Team gave us the option to either "see seller's other listings" OR go to the seller's store home page. Also, I notice the Promotions page---for Markdown Manager, etc---does not have a link back to our store home page. if ebay is going to start focusing on stores, it would help if people had easy access to the stores home page. And, related to that, how about Social Media links (similar to those on listing pages) for the Store Home Page and About Page?
Hey @my-cottage-books-and-antiques! I know that from the Community 'About' page you can click the link to view their listings ([Feedback number, star] View listings). Once taken to the sellers listings, you could click into their store at the top of the screen. Is there another area you're saying you want to be able to click to view a posters listings?
With the Promotions, Markdown sale, etc. pages in the Hub, are you saying you want a direct link to your Store aside from clicking the Store tab at the top of the screen? If so, my guess is they assume sellers will click the Store tab so a separate link isn't necessary.
As for the desire to have Social Media links on the Store and About screens, I can definitely pass that insight on.
@rockmore-music-gear wrote:
I recently got a banner in the Seller Hub that mentions needing a Social Security Number. The link goes to https://kycremedyweb.ebay.com/remedy-landing... The link looks suspicious, is this legit? Just trying to stay safe. Thanks.
Hey @rockmore-music-gear! If you're in the Seller Hub then you should be safe. You always want to be wary with emails and instead of clicking links, come direct to the site. I know that there are times where sellers meet thresholds though that require a full social security number, so this sounds legit and you should be good to go.
@valueaddedresource wrote:
Terapeak Sourcing Insights has never worked for me for any eBay Motors categories since it rolled out in April - will this be fixed now that Parts & Accessories is the next big vertical focus?
Hi @valueaddedresource - I hadn't heard about this, but I'll share with the product team and let you know if I hear back!
@my-cottage-books-and-antiques wrote:
Any time line on Social Media referral reduced FVF promised last year? ebay has been very quiet about that.
Unfortunately we don't have any information about this @my-cottage-books-and-antiques. Also tagging @valueaddedresource since they asked a similar question.
@my-cottage-books-and-antiques wrote:
tyler@ebay "when our regular code freeze has ended"
Could you share with us just when the regular code freeze ends?
Hi @my-cottage-books-and-antiques - the exact dates fluctuate from year to year (and aren't shared with me) but in general the freeze is from late October/early November through the New Year. There are exceptions for regular maintenance or emergencies, but new product releases or rollouts shouldn't be released during that time frame.
@gwzcomps wrote:
tyler@ebay Every time I am supposed to have TRS protections on a return I have to hassle support and get automatically denied. Then fight some more to get the policies enforced.
As a buyer if I have to return something the feedback almost always gets instantly removed after the return is over even if it is positive.
The not filing false claims policy isn't even enforced so why have it? Seems like a lot of things eBay does are for show to hide their real dark intentions.
Hi @gwzcomps - I'm sorry that things have been a struggle with protections that are spelled out here. I can only encourage you to contact CS if there are difficulties with a return.
@valueaddedresource wrote:
Any update on sending coupons to buyer groups? That was supposed to be coming in October according to the Fall update.
Hey @valueaddedresource! You should be able to send a coupon to one or more buyers on eBay who have previously purchased or shown interest in your item(s). Hopefully this page will help.
