mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@coffeebean832 wrote:
On the Seller Hub Growth Tab -Best Web Price - does it factor in shipping?Priced Lower Than You (on eBay) - does it factor in shipping?What about item condition and/or bundles and lots - are these factored in at least to the extent that item specifics are available?
Hi @coffeebean832 - good questions! I don't have immediate detailed answers on this, but will loop with the Seller Hub team and get you an update when I hear back. Thanks!
brian@ebay wrote:
@mam98031 wrote:
brian@ebay wrote:
@mam98031 wrote:From the Fall Seller Update:
Answer:
It's an unfortunate reality of ecommerce that items are sometimes stolen or lost on their way to the buyer. Ultimately, it's the seller's responsibility to ensure their orders make it into their buyer's hands, and it's important they plan for the occasional lost or stolen item.
We will always do everything we can to help mitigate this risk for our sellers and will even cover the cost of the item in certain situations. The best way to protect yourself is to upload tracking for each order you receive as soon as possible.
What does this actually mean? I understand that Griff covered this a bit in the broadcast just before the chat. But why put this mix. It gets many sellers a bit upset at thinking Ebay is going to hold us responsible for lost or stolen packages when that was not the intention of the statement. But it reads that way.
Hi @mam98031, in response to feedback from the Community, the FAQ in reference has been updated (see screenshot below). We will resolve Item Not Received claims as we have in the past when tracking confirms delivery.
Humm, my old eyes are not that good. Can I trouble you for a link or a much larger pic. LOL
@mam98031, sure! You'll find the FAQ on the Seller Update page.
THANK YOU! I could easily read that one. Well you guys sure shortened that answer. Again, thank you.
I'm just curious. With the information being widely shared that PayPal is not accepted in the Beta version of the Ebay payment process until later next year [which I understand it is complicated]. Can those that have opt'd into the program opt OUT BEFORE they actual testing starts? I understand after it starts they can't, but how about before the testing starts?
I am interested in this answer as well.
For clarity, here is the link to this policy:
https://pages.ebay.com/ba/en-us/seller-center/service-and-payments/case-resolution.html
I would like to know which shipping companies provide tracking with proof of delivery that includes the recipient's address?
As far as I'm aware, neither USPS, FedEx nor UPS provide this level of detail in their online tracking, and it can be difficult to get them to release the recipient's address if there is an issue relating to it. They only include the zip code, not the full address.
alan@ebay wrote:
@mam98031 wrote:I'm just curious. With the information being widely shared that PayPal is not accepted in the Beta version of the Ebay payment process until later next year [which I understand it is complicated]. Can those that have opt'd into the program opt OUT BEFORE they actual testing starts? I understand after it starts they can't, but how about before the testing starts?
Hi @mam98031,
All we've sent so far are 'save the dates,' sellers haven't had the ability yet to opt-in. If you have concerns about opting in you do not have to do so.
Thank you.
Alan, thank you. That is exactly what I thought and when I brought that up, others were saying I was incorrect. I appreciate the clarification as that sounds extremely reasonable.
@mam98031 wrote:
From Ebay’s policies.
- eBay works to identify, warn, and restrict buyers who file unusually high numbers of cases.
- You can track the number of times eBay Money Back Guarantee cases have been removed from your account as a result of these actions in your seller dashboard.
- Protection when shipping within your stated time: If a buyer claims that they did not receive an item, the related eBay Money Back Guarantee case will be found in your favor if you shipped within your stated handling time and provided tracking information (with signature confirmation for transactions of $750 or more) before the case was escalated to eBay.
- To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays the delivery status of the item as "delivered," the date of delivery(which reflects that you shipped within your stated handling time), and the recipient's address.
- Any buyer feedback (positive, neutral, and negative) along with detailed seller ratings [DSRs] will be removed promptly from transactions in which an eBay Money Back Guarantee case is resolved in your favor by eBay.
This question has been asked a lot on the dedicated Fall Seller Update threads. It was originally answered by a CSR to not mean what it actually says. That Ebay was not requiring the recipient’s address to be on the online tracking. But when further questioned on this subject, no CSR seem to want to touch it and it was ignored for the balance of the time the threads were opened, no matter how many times it was asked by multiple posters.
Please clarify what the updated version of Seller Protection means to sellers in regards to INR cases. And if the address confirmation is NOT required, why does the update policy say that it is? Or is it going to be updated again?
I'm not trying to harp on this subject. I just want to make sure I understand the policy so that I can do my best to comply.
Hi @mam98031 - With the exception of tracking needing to be uploaded before the estimated delivery date has passed, the way we adjudicate Item Not Received requests has not changed. The same level of tracking detail that you currently offer will be sufficient going forward. There are no plans that we are aware of to alter this, and should that change you will be notified in advance. Thanks!
tyler@ebay wrote:
@mam98031 wrote:From Ebay’s policies.
- eBay works to identify, warn, and restrict buyers who file unusually high numbers of cases.
- You can track the number of times eBay Money Back Guarantee cases have been removed from your account as a result of these actions in your seller dashboard.
- Protection when shipping within your stated time: If a buyer claims that they did not receive an item, the related eBay Money Back Guarantee case will be found in your favor if you shipped within your stated handling time and provided tracking information (with signature confirmation for transactions of $750 or more) before the case was escalated to eBay.
- To be protected, the tracking information will need to show proof of delivery from a shipping company that clearly displays the delivery status of the item as "delivered," the date of delivery(which reflects that you shipped within your stated handling time), and the recipient's address.
- Any buyer feedback (positive, neutral, and negative) along with detailed seller ratings [DSRs] will be removed promptly from transactions in which an eBay Money Back Guarantee case is resolved in your favor by eBay.
This question has been asked a lot on the dedicated Fall Seller Update threads. It was originally answered by a CSR to not mean what it actually says. That Ebay was not requiring the recipient’s address to be on the online tracking. But when further questioned on this subject, no CSR seem to want to touch it and it was ignored for the balance of the time the threads were opened, no matter how many times it was asked by multiple posters.
Please clarify what the updated version of Seller Protection means to sellers in regards to INR cases. And if the address confirmation is NOT required, why does the update policy say that it is? Or is it going to be updated again?
I'm not trying to harp on this subject. I just want to make sure I understand the policy so that I can do my best to comply.
Hi @mam98031 - With the exception of tracking needing to be uploaded before the estimated delivery date has passed, the way we adjudicate Item Not Received requests has not changed. The same level of tracking detail that you currently offer will be sufficient going forward. There are no plans that we are aware of to alter this, and should that change you will be notified in advance. Thanks!
Then WHY does it say that on the Seller Protection published policy? It is a requirement that few if any could met, so why is it not removed? Especially since it is NOT Ebay intention to hold us to that portion of the policy! I hope you understand the shock waves that sent through the selling community.
