mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Best regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@gwzcomps wrote:
@mam98031 wrote:I know I may sound like a broken record, but we are passing the 4 month mark by my notes where we are still not getting email notifications for threads we are subscribing to and following. This is really a huge amount of time. The bell is horrible and frequently inaccurate.
Updates please.
Not gonna lie as an active user I am starting to like the way things are working on the boards. I feel really bad for the new users though since there is no way to notify them if they don't come back. I don't know if I want all those emails, but I would feel better if I can notify someone if I have a good answer to their question.
Receiving the emails is a CHOICE. You don't want them, fine. Make sure your community preferences are set not to receive them. Some of us prefer to have the emails, I'm one of many. I'm glad things are working well for you, they aren't for me and others. There is room for both types here and choices you can make in your preferences to keep things as you like them.
I'm not sure about the last part of your comment. That is simply resolved by tagging them on your posting. They should get notification in the bell or email when it comes back, that you have tagged them.
@golfingaddict wrote:
I have noticed that many threads posted on the "selling" discussion board are moved by KHronos employees for being off topic. This seems to encompass a wide range of topics but mainly anything that has to do with getting paid and/or managed payments and anything related to shipping.
I realize that there are other boards for different topics, but if they are related to selling in general, why the push to remove them so quickly from the selling board.
As a long time seller, I do find that a big part of selling is getting paid and shipping.
Is the goal to help users help each other with selling questions or managing where a person asks a question? Honestly, I find myself ignoring some questions because I don't know if the question is going to get the "boot" to another board. I'm not even sure I want to have any discussion or response when there is a chance that my comment/answer is going to be purged to some other board.
Why the push to move the threads so quickly from one board to another when they all seem to relate to the same topic (selling on ebay)
And if there is a push to move threads, why not have a suggestion when the author begins (writes) the title to direct them to another discussion board? I am not going to chase threads around the community to find answers or seek help.
And if a thread is moved, I would like my responses purged from the thread when they are moved.
@golfingaddict that's great feedback and exactly what we're looking for in our Community survey, which you'll find here. If you haven't already, we'd love it if you'd take the survey and let us know how we can change and improve 🙂
I'll also share your feedback here with Rebecca since she's looking for these kinds of suggestions. Thank you!
brian@ebay wrote:
@gwzcomps wrote:
eBay continues to claim they are committed to its buyers and sellers. We still have yet to see any proof of that commitment when it comes to the CS side of things. When is eBay going to quit hiding behind the pandemic excuse and get their support systems to at minimum par with internet providers? It is pretty sad when my ISP provides better support for a mere $60 a month than eBay does for $1000 a month.
This is especially critical with the MP changes eBay is ramrodding down our throats with no support or consistency.
@gwzcomps COVID-19 has resulted in us having our customer service people move to a work from home setup to ensure their safety (I'm also working from home and am very grateful to eBay for this) and this did change how we service members for some topics. The managed payments team is still available to help members by phone though. You can reach them by going to this page and selecting 'Have us call you' at the bottom. They'll be happy to help you with your payments questions.
For other questions you can go here and select 'Contact us' at the bottom of the. Depending on the topic you will be able to have us call you, chat online, or send an email.
Hey brian@ebay ... perhaps its time to revisit my suggestion to allow pre-registered questions for the Weekly Chat ... considering how thin eBay is spread right now it might enhance the eBay Community experience by letting members send questions in Monday & Tuesday and then have the answers (if possible of course) posted with the original question on the Weekly Chat when it opens.
This doesn't have to be a permanent change but maybe its a good idea for the Covid-19 world we live in right now ... for myself, I might come up with a good question during the week or weekend but may not be able to hit the 1 hour time slot on Wednesdays ...
Best regards,
Mr. L
Edit: Reply to this post can be read here
@mr_lincoln wrote:Good afternoon Brian & the rest of the eBay Support Team!
Subject: New Label Flow - Dimensions
This request is a few weeks old, can you please provide an update from the Shipping & Handling Team on the request to correct the dimensional order of Length x Width x Height of packages. On the listing form and pretty much everywhere else in life we enter L x W x H but the most recent Label Flow has it backwards when it transfers the Listing form dimensions to the label flow ... they are showing H x W x L ...
Thank you for the reminder. I've reported that vary problem a few times over the months regarding this. I have no idea why the engineers clearly feel [since it hasn't yet been changed] that it is a good idea to have the dimensions in a different order than they are when we set it up on our listings. It is confusing at best and is makes us make errors all the time when filling these blanks in on a label.
Standard on this kind of stuff is usually width by height by depth. That is standard in so many industries and I'm not sure why they are bucking the system on this one. It only creates confusion and mistakes.
@shhboom wrote:
Why are big time sellers given a pass on listing restricted items? For example, lock pick sets...many hundreds are always listed at any given time and thousands sell every year, but if if an occasional seller lists such an item, it is removed almost immediately by eBay. The old "takes time to find and remove" excuse is a joke.
Hi @shhboom - to be clear, prohibited items (like certain lockpicking devices) aren't allowed to be sold on the site by any member, regardless of the size of their account. We'd encourage you to report listings you find that you believe are a violation of that policy.
Reports are reviewed and appropriate action is taken directly with the member. That can range from warnings to restrictions up to account suspension. Ultimately we want to provide as many opportunities for a member to change their habits prior to removing them from the site altogether. It can be frustrating to not be party to the action taken, but please know that we do take action. Thanks!
tyler@ebay wrote:
@mam98031 wrote:
I know I may sound like a broken record, but we are passing the 4 month mark by my notes where we are still not getting email notifications for threads we are subscribing to and following. This is really a huge amount of time. The bell is horrible and frequently inaccurate.
Updates please.
Hi @mam98031 - there isn't currently an update to this other than what you've heard me tell you in the past I'm afraid:
The right Khoros and eBay teams are aware of the situation and they are working to resolve the issue.
I know and I'm not shooting the messenger, but clearly they don't see it as an important issue. 4.25 months is a LONG time.
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Edit: A reply to your comment can be found here
@mvls1 wrote:
Last week I posted this regarding the new shipping label. Every day that this is not corrected it is costing sellers who ship to commercial business addresses more money. I have been sending feedback with every label I print every day on all our accounts, but still they have not added FedEx ground back as a shipping option. Could you update us on the status of this correction?
As part of the recent announced changes to the shipping services offered by Ebay, UPS was added as another carrier option and the shipping label was changed, yet again. The latest iteration is another example of an Ebay misfire. Their are numerous problems with this new version that I will not go into at this time, but there are 2 very glaring issues that need corrected immediately.
First and most important, the new version no longer includes the option to send our packages by FedEx Ground which was available on the previous label version. That option is for use with packages being shipped to commercial addresses such as the Global Shipping Center and is $4.00 to $30.00 less expensive than other options depending on the size/weight of the package. This is a HUGE omission that is costing sellers a lot of money and needs to be corrected pronto.
Second, when trying to determine which carrier service to use the results returned are not sorted from lowest cost to most expensive cost. The result generally start with USPS priority then list all other USPS options not sorted by cost. Then after USPS, the results for FedEx and UPS follow but also not in lowest to most expensive.
Could you please have the shipping team correct this?
@mvls1 Apologies for the trouble the FedEx Ground issue is for you! It's a known tech issue and our tech team is working to resolve it. I don't have an ETA on a fix though.
I'm happy to pass along your feedback to the shipping team about shipping options displaying by cost 🙂
@mr_lincoln wrote:
Good afternoon Brian & the rest of the eBay Support Team!
Subject: New Label Flow - Dimensions
This request is a few weeks old, can you please provide an update from the Shipping & Handling Team on the request to correct the dimensional order of Length x Width x Height of packages. On the listing form and pretty much everywhere else in life we enter L x W x H but the most recent Label Flow has it backwards when it transfers the Listing form dimensions to the label flow ... they are showing H x W x L ...
Hi @mr_lincoln - this is feedback we sent to the shipping team in the past as a suggestion for a future enhancement. I'll get this sent off to them to see if they have any input (thanks for the screenshot!).
@gwzcomps wrote:
@mam98031 wrote:The point Brian is the length of time many are having to wait for call backs. Often times 300+ minutes. Social media CS are also overwhelmed so often can't help. MP is completely swamped and understaffed as well and the answers or help coming out of that team are slow at best, non existent in too many cases. I realize you have no control over any of this. But it is Ebay's responsibility as a whole.
Not to take away from any issues that non MP members may be having. But MP is critical because it has to do with the sellers Money. And there is thread after thread after thread of members that are 4+ into being in MP with all their deposits being declined, therefore they have received no money. Multiple calls to MP results in no help whatsoever. Somewhere a breach of fiduciary duties are going to play into this. Mp can't keep doing this to sellers and expect them to tolerate it. One seller made over 30 calls with NO resolution to their issues.
While I firmly believer EVERYONE is important, MP or not. I'm just saying this clogged up CS format that MP has is preventing people from LITERALLY being able to get food on the table and their lights on. Something has to give. This is not a new issue. This has gotten worse and worse over the course of this pandemic.
11 million unemployed Americans right now. Almost everyone owns a smart phone, and new ones are cheap. Surely there is a way. eBay's inability to process payments properly and give support is killing sellers lively hoods.
Also everyone being important is a good point. I know I don't do enough business on eBay to be valued. Does the same treatment apply to the major retailers on the site?
While the issue of transfers that are getting denied for some sellers due to account issues of one thing or another is a VERY serious issue. I'm fully behind that. That by no means is a issue for the majority of the sellers in MP. That isn't to minimize the importance of when this does happen. I'm just saying you are wanting it to seem as if the majority are having this issue and that simply is a misrepresentation.
A separate issue is that there are a lot of sellers that don't like how the Daily transfers are happening. It doesn't mean they aren't happening as MP has said they will happen which is on Business days only and after 1-2 business days to clear the payments by the buyers. These sellers with issues with this is more to the procedure MP follows not that they aren't getting their money at all. They just want it faster. Speaking for myself only, I completely understand and respect how this is an issue for many. Not a glitch as it is by design. Yet a very important process that we need to encourage MP to change and change soon.
That is simply a summary and not intended to capture all the issues of MP but just a couple of the top issues.
