Inceptions
Comics-scifi_collectibles Volunteer Community Mentor
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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tyler@ebay wrote:
@a_c_green wrote:Hello all!
Per our conversation from last Wednesday (here) and last Monday (here), have you been able to glean any updates from the relevant Engineering people regarding progress on the two problems reported in the past couple of months? I have an update for you on one of them (below), and it's not good.
- Shipping form is loading with package dimensions backwards, in the wrong fields: Length gets the Height value and Height gets the Length value. This will result in wrong coding decisions using those values.
- Blocked Bidder List (here): ID listing is now sorted incomprehensibly by account creation date (using the member's internal ID number), and fails to include a space following each comma between values, forcing the display to break lines on secondary characters only, such as hyphens in the middle of a user ID, and producing a display that's largely gibberish.
I'm afraid I have further bad news on that second item above: the same illiterate coding revision has now been applied to the Buyer Requirements Exemption List (here) as well. It had been displaying correctly as recently as a day or two earlier this week, long after the problems with the similar Blocked Bidder List page had been reported.
This is getting worse, not better. Someone unqualified on the Engineering side is releasing untested code into the Production (public-facing) area of the eBay site, code that would not pass even the most rudimentary QA testing and peer review, and they need to be stopped before further problems are introduced.
Hi @a_c_green - there has been no update when it comes to the first issue (dimensions in shipping forms).
When it comes to the Blocked Bidder List displaying in an unusable manner, that is a known issue currently being reviewed/resolved. I will add your account to the open ticket if that has not already been done.
Thanks!
Hi Tyler,
Would you add my account as well?
@coinslabz26 wrote:
Paypal recently put in place polices that do not allow protections on precious metal coins. American Express now just instituted a similar policy on their next user agreement update that would treat the purchase of precious metal coins as "cash advances".
Is ebay prepared for this to be a new trend for credit card companies and payment processors?
Hi @coinslabz26 - while I don't have any comments to share on the changes made by other processors, I know that our managed payments team is working to incorporate coins and bullion. There also have not been any changes announced to the protections offered by the eBay Money Back Guarantee.
"eBay previously refunded FVFs when a seller manually requested them (and PayPal, of course, did an automatic refund for their percentage fee WITHOUT requiring a request from the seller)."
@mam98031 And tyler@ebay have covered the ebay portion of your question... but I just wanted to clarify that paypal has not refunded ANY of their fees for a long time now, even when issuing a FULL refund. I just wanted to mention that in case anyone reads this thread.
@bimmerpc1 wrote:Following up on this answer from last week, brian@ebay said:
"Typically a seller is responsible for a return if they provide the return label, even if it's lost in transit"
The question was: What happens when EBAY provides the label? (NOT when the seller provides the return label). This was a label that we purchased from ebay through the returns console to provide to the buyer for a return. The parcel was then lost. Why is eBay asking us to refund when the parcel was lost, and eBay provided the label?
My understanding is it is who pays for the label is the responsible party. So since you paid Ebay to produce and supply the label, you would then be responsible.
Thanks for joining the chat this week! It's now closed but we'll keep working on getting replies to questions that have not yet been addressed.
Thanks and see you on the boards!
@pburn wrote:
Hey, tyler@ebay
There's also a new (to me) twist on this one. I've seen several comments posted by sellers reporting that buyers are returning inexpensive items from Amazon and uploading the tracking number into a return case. When the seller receives this inexpensive item, they're required to process the refund (at least 50% for TRS, 100% for non-TRS).
Sellers report no success on appealing to eBay that the buyer returned the wrong item . . .
(My Amazon purchases are delivered to me by Amazon's delivery service, but I'm sure a number of items and/or places are still being shipped via USPS.)
@pburn if a seller received a fraudulent return, such as a different item entirely, then they should report the buyer through the return and they'll need to work with customer support to see what options may be available to help. These situations are reviewed on a case by case situation to determine what steps need to be taken.
Regarding the specific scenario you've brought up, I'm not familiar with this but it's something I can report. Thanks!
@my-cottage-books-and-antiques wrote:
I believe I've mentioned this before, but I do think it would be nice if ebay announced when they release a new marketing video (even if it isn't going to be on TV, but just on the Web. I see ebay has released this one:
@my-cottage-books-and-antiques that ad is super cute! Honestly, I wasn't aware it had released either. We'll continue to pass your feedback along regarding this (I'd like to some sort of communication on ads too because I think they're fun and useful for members to share with family/friends/customers) 🙂
@my-cottage-books-and-antiques wrote:
Last week I mentioned an apparent glitch in Terapeak, and, after Chat had closed, you asked for the search term I used. I then posted the term to the Selling Board (along with a screen shot), but the Mod promptly moved it to the Tech Board, where it remains. The search term I used was "Black Velvet Rottweiler" and if you look at Terapeak's return under the "Active" tab, you'll see Terapeak says all the listings offer Free Shipping. They do NOT. A quick look at the listings will confirm that. This is an obvious problem, because it can mislead sellers when they use Terapeak to determine their selling price. Please forward this issue to the Terapeak team.
Thank you so much @my-cottage-books-and-antiques - I'm sorry I missed your post last week. I'll work on getting this reported and keep you up to date on what I hear back.
