wooden_flower Volunteer Community Mentor.
@vrykalak wrote:
Continued from last time:
I have a couple hundred t-shirts I want to list, and each one has to have at least two listings, one for men and one for women. A few have to have three listings, one for women, one for boys, one for girls.What's worse, when I try to Sell Similar and just change the gender, I have to re-enter the Condition information and all the Item Specifics from scratch, even tho the only change is to show the women's size instead of the mens (or VV).
There's no reason the Condition would change just because the category changes.
There's no reason Item Specifics like where it was made, what the design/color is, what material it's made of would change.
Condition Description and Item Specifics that are the same should be copied over when the category changes.
Hi @vrykalak, while I understand that filling out the same information in multiple listings takes time, item specifics are category dependent, meaning they cannot be transferred between categories. Item Specifics must be reentered anytime a category is changed in a listing. However, I am happy to pass along your feedback.
If the clothing you are listing is not gender specific then you can put it in the unisex clothing category (for example, clothing, shoes & accessories > unisex clothing, shoes & accs > unisex adult clothing > T-shirts).
They don't show guaranteed delivery until the buyer places an order - then the order is split into some items showing a guaranteed date, others not.
I will go back and find a pair of sales records to send you a fresh example.
Sue
@fern*wood wrote:Wouldn't eliminating all of your free shipping on your listings rid yourself of the involuntary guaranteed delivery issues?
Maybe, but then my buyers would not get free shipping when they spend more than $50 😞
Sue
Buy your priority mail postage through eBay and the automatic insurance is $100. Sweet! 
@vrykalak wrote:
brian@ebay wrote:
@vrykalak wrote:
1. when a parcel gets lost in the mail, the seller has to eat the cost, of the item, and the shipping, and the final value fees...and probably gets a defect. I don't think this is fair. Could we at least get FVFs back? And if there's an INR defect assigned, could it be removed?
Hi @vrykalak, a seller will not get a defect and will receive a Final Value Fee credit when they refund their buyer before eBay is asked to step in. In these situations a seller will be out the shipping cost and item. While this isn't common, it is something sellers should be aware of as a possibility. As such, shipping insurance is a good way to better protect from loss when a package is lost and something worth considering when purchasing a label.
In this particular case, I had another of the same item, and I just sent it out.
So I'm out the cost of both items, two shipping costs, and the FVF is not refunded because I sent another item instead of a refund.
This happens once every couple of years. It's certainly not worth buying insurance on every item I send out.
I think the seller should get FVFs back when the carrier admits the package got lost after it was submitted and recorded. And if the buyer opened an INR, and/or left negative feedback, both should be expunged.
Hi @vrykalak, thank you for taking care of your buyer! If a refund is issued through a return then a credit will be applied. If you choose to arrange a different resolution with your buyer then you can contact customer support to see what options may be available to help, such as a courtesy credit.
@wooden_flower wrote:They don't show guaranteed delivery until the buyer places an order - then the order is split into some items showing a guaranteed date, others not.
I will go back and find a pair of sales records to send you a fresh example.
Sue
I didn't have to go back - I just had a new order split.
Sales record 539956 shows fast 'n free, not guaranteed delivery, 5/20. 539955 shows Guaranteed delivery: 5/20.
Sue
