mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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brian@ebay wrote:
@mam98031 wrote:I realize you aren't likely to be able to help with this, but I just need to throw this out there and vent a bit.
MP's process of holding and releasing funds is so awful it defies logic. I don't even know how they even begin to justify it.
I had two INRs filed in Ebay on the 11th of this month.
INR # 1, the tracking showed it was delivered per the tracking on 2/4 yet the buyer opened an INR on 2/11. It is now 2-24 and MP is STILL holding my money. That is NINE business days later.
INR # 2, it was opened 2/11 and there was a problem. It was just recently delivered on 2/22.
So what the heck is the policy as I'm out of guesses.
@mam98031 you're right that I don't have an answer to this specific question. The help page for holds give basic info, but you may want to use the 'Have us call you' feature at the bottom of that page so payments support can help further.
Thank you. I know I can try to get someone to call me. And in the future I may do that, however for right now the money being held isn't hurting me in any way, so I'm curious to see exactly how long MP feels it appropriate to hold my money. They certainly have a very strange process that rather defies logic and certainly the facts of the transactions that can be proven.
@coinslabz26 wrote:
I have a question regarding the returns process.
I had a buyer open a SNAD return in error saying he received a different item then that offered in the listing. He sent a follow up email a few minutes later and apologized, it was an error, and asked me to disregard the return.
I called ebay and requested they close out the return. They told me that was absolutely not possible without giving me a defect. I asked for a supervisor and was told the same.
My question - Is ebay no longer considering the facts of a case? Is it no longer possible for ebay to verify a fact disclosed by a buyer and close a return?
I am not talking about buyers word versus the seller. I am talking about when both the buyer and seller agree that the buyer returned the wrong item to the wrong seller or opened a return in error etc.
Hi@coinslabz26 - This is a great question. When a buyer says they no longer want to proceed with a return request, we need them to take the action and close the return because this ends their coverage on the item.
We don't have the option to just close the case (especially if the return was accepted), so we have to wait for the buyer to close the case or for the case to automatically close once the max timeframe for the return to be open has been reached.
@cottageconservator wrote:
Another question. I am having a difficult time understanding how to enter my sales and expenses for eBay since moving to managed payments because there is no longer an invoice that details all my expenses. And there are no sales reports any longer. I'm trialing a couple of software programs that integrate with eBay and QBO to help make sense of it all. One of the software programs is called Link My Books and they asked me to post this question:
We are using the Payout API to manage our bookkeeping and we have noticed an error in one of our payout reports. We hope you can help to provide us with additional information.
Amount: USD 16.5
Date: 23 Feb 2021
The missing amount is: USD -73.24
The sum of all the transactions contained in the payout report does not match the value of the payout itself. The difference is the "missing amount" above.
Please could you let us know what the missing amount is for and why it does not appear in the Payout report generated from the API?
Grateful for any insight.
_____
Edit: A reply to your post can be found here
@cottageconservator I might be able to shed a little light on this for you. In the Seller Hub under the Payment tab is a report for detailed transactions you can download to a worksheet. That report will likely contain what you are looking for.
One thing to keep in mind. The 1099K Ebay issues for 2020 is based on Settlement dates, NOT the transaction dates. So that has thrown a lot of sellers off since they didn't explain this. It is also puzzling as to why they made the decision to do it this way since not a single other site that I'm aware of that has their own money processing program does it this way. So be aware and that should help you reconcile.
Good luck.
Thanks for joining the chat this week! It's now closed but we'll keep working through to make sure that things are addressed. 🙂
@go-bad-chicken wrote:
Hello
eBay made an announcement on 02-17-2021 regarding New Shipping Badges that are now going to display "Free 4 day shipping" on sellers listings and within search.
https://community.ebay.com/t5/Announcements/Simplified-shipping-badges-come-to-eBay/ba-p/31625712
Simplified shipping badges come to eBay
Can sellers "Opt Out" of having the "Free 4 day shipping" badge displayed or added to their listings?
I ask because I am concerned that buyers are going to take the promise of 4 days literally due to the fact that they may not realize that what eBay is actually referring to is "4 business days shipping" rather than 4 calendar days.
I am also concerned due to the fact that eBay appears to be using a seller's historical handling times when displaying the badge versus their actual handling time.
The screenshots below are from another account that has 3 busness days handling time. The buyer was shown "Free 4 day shipping" for an item that they purchased yesterday 02-23-2021. As you can see from screenshot #3 I am not even obligated to ship this item until this Friday 02-26-2021, but yet they are still be shown "Free 4 day shipping" with an estimated delivery date of Monday 03-01-2021.
I understand that for many sellers this new badge will be considered a feature, and rightfully so. But for other sellers such as myself I would rather not allow my listings to be responsible for disappointing my buyers with unrealistic expectations.
So once again is there a mechanism within eBay's site settings that allows sellers to "Opt Out" of having these badges displayed within there listing?
Screenshot #1 "Free 4 day shipping" displayed on the main listing page
Screenshot #2 "Free 4 day shipping" displayed on the Shipping & Payments page
Screenshot #3 Order Details page post purchase w/ Ship by date of 02-26-2021
@go-bad-chicken I confirmed that there is not an option to opt out of this feature.
