Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join us here on Feb 20th at 1 PM PT for our weekly Chat with the Community Team. We'll be discussing general buying and selling topics and look forward to seeing you 
Good afternoon eBay Support Team
Subject: New Sold Page format Critique
My vote is a resounding “No” for the new page layout. Like many other new page roll outs eBay fails to understand the basic concept of efficient Workspace on a program page. On more than one occasion I have suggested moving the space wasting NON business related items over to the gutters yet not a single one of those good suggestions has been implemented. Others have made good suggestions too with the same lack of results.
Sellers go to the Sold page to process Sales and do work NOT look for eBay’s credit card banner ad and NOT to click on any of those light blue panels (I don’t even read them so I don’t even know what they are other than in my way) for whatever they are offering. Those links are “one time” use selections so there is absolutely no reason to look at them every single time the page is opened. Sellers want to review their orders, print labels and move on. They want to see as many Sold items on their screen as possible because they can juggle more than one ball at a time. This new page is great for the Seller who makes one sale a week and when they click on the Sold page there, right in front of their eyes, is their Sold item. I can’t even imagine what the large volume Sellers are saying about this. Business is all about being efficient and every single space wasting page design on the site is not as efficient as the older pages.
These poor page designs are negatively affecting the Buying experience by making Sellers less efficient, not to mention frustrated with that additional time and scrolling required to complete simple tasks.
Below, AGAIN, is a much much better version of the new page … notice how all the static, non-functional, superfluous items have been moved to the gutters and how MORE Sold items can be seen on the page? These however still need to be compressed because the older page format shows 8-9 items NOT the four I show. I don’t care if they want to change colors and things like that but to junk up a WORK SPACE on the page with NON work related items negatively effects efficiency. Please give Sellers the option to select which page format they prefer. I want to opt out of this one for sure or at least see GOOD suggestions pursued that let it display the same number of items per page the older page versions showed …
-Move the junk to the gutters
-Compress the height of each Sold item – the old page format I could see 9 items … this one less than half that.
-Get rid of the large “My eBay sold” and “Sold” text, Sellers KNOW it’s the Sold page and don’t need the redundant space wasting statement of the obvious
-Give Sellers the option to Opt out of this page design
Please take this constructive criticism and act on it …
Regards,
Mr. L
@ste_2639 wrote:Is this where we come to vent? I'm so exhausted but was suggested to share my experience here
You are in the right place. Please share your story.
@mr_lincoln wrote:
Good afternoon eBay Support Team
Subject: New Sold Page format Critique
My vote is a resounding “No” for the new page layout. Like many other new page roll outs eBay fails to understand the basic concept of efficient Workspace on a program page. On more than one occasion I have suggested moving the space wasting NON business related items over to the gutters yet not a single one of those good suggestions has been implemented. Others have made good suggestions too with the same lack of results.
Sellers go to the Sold page to process Sales and do work NOT look for eBay’s credit card banner ad and NOT to click on any of those light blue panels (I don’t even read them so I don’t even know what they are other than in my way) for whatever they are offering. Those links are “one time” use selections so there is absolutely no reason to look at them every single time the page is opened. Sellers want to review their orders, print labels and move on. They want to see as many Sold items on their screen as possible because they can juggle more than one ball at a time. This new page is great for the Seller who makes one sale a week and when they click on the Sold page there, right in front of their eyes, is their Sold item. I can’t even imagine what the large volume Sellers are saying about this. Business is all about being efficient and every single space wasting page design on the site is not as efficient as the older pages.
These poor page designs are negatively affecting the Buying experience by making Sellers less efficient, not to mention frustrated with that additional time and scrolling required to complete simple tasks.
Below, AGAIN, is a much much better version of the new page … notice how all the static, non-functional, superfluous items have been moved to the gutters and how MORE Sold items can be seen on the page? These however still need to be compressed because the older page format shows 8-9 items NOT the four I show. I don’t care if they want to change colors and things like that but to junk up a WORK SPACE on the page with NON work related items negatively effects efficiency. Please give Sellers the option to select which page format they prefer. I want to opt out of this one for sure or at least see GOOD suggestions pursued that let it display the same number of items per page the older page versions showed …
-Move the junk to the gutters
-Compress the height of each Sold item – the old page format I could see 9 items … this one less than half that.
-Get rid of the large “My eBay sold” and “Sold” text, Sellers KNOW it’s the Sold page and don’t need the redundant space wasting statement of the obvious
-Give Sellers the option to Opt out of this page design
Please take this constructive criticism and act on it …
Regards,
Mr. L
Hi @mr_lincoln - thanks for getting us this feedback, we'll get it to the right team!
@maxoptical wrote:
Are there hidden monthly sales limits? If a seller has a $5k per month average volume in $50-$100 sales but one month they hit this average $5k in the first week due to some single $1000 sales. Will this seller see a decreased in sales over the remainder of the month as they already hit their the monthly average?
Hi @maxoptical - no, there are not limits like you describe.
We have stated sitewide limits that you can find in your account that limit the dollar amount/total number of items you can have listed and/or sold in a given calendar month. You can contact the limits team every 30 days to have your account evaluated for an increase there!
@ste_2639 wrote:
Received an item not as described. His comment was It wears bigger than the 38.5 mm measurement. Nice watch though.
I listed it as 38.6mm. I asked a follow up by what he meant and how it didn’t match description, he would not reply in the formal complaint case.
I messaged him through the regular Ebay msg channel and he finally replied “It wears bigger than the 38.5 mm measurement. Nice watch though”
After digging around his profile, I found out he owns a watch company in Florida and had an exact watch with the exception of color of the face dial listed for sale. Spec on it was 38.6mm as well.
I messaged him back about this and to see if he really wanted to proceed with the return, he replied “Yes.
the other moser just came in part of business after this one was purchased.
I don't wear watches from the business, especially new ones. Too big for me.”
So, after being forced to provide a shipping label back, I get notice it was being shipped back to me, but I noticed the origin scan was New Jersey. I shipped it to Florida. I called Ebay, they said they have no policy of where it comes back from, that he could’ve been on vacation. Unless I had proof of third party shipment, the MBG still applies.
I picked up the watch and it was wrapped in saran wrap and the tag was tied on the strap, for you watch guys, you know that’s how you would present it for sale or sell it. So his reply of it was for him and not for his business sounded even more sketchy.
Hi @ste_2639! I see that you've reached out to our Social Media team recently about this return. I encourage you to continue working with them to get further clarification about this return and answers to any questions you may have.
