mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@ann*don wrote:
Is eBay communicating with the USPS about the significant service delays? Will estimated delivery dates be extended to account for the delays? Will the USPS holiday surcharges be reversed due to the service problems?
Hi @ann*don - we're communicating with all major shippers daily, and adjusting estimated delivery dates accordingly (you can read more about that here).
We haven't seen any announcements from USPS about their holiday surcharges, but if it is something they do I imagine we'll make sure to announce that as well!
@coinslabz26 wrote:Does ebay still offer seller protection and feedback removal when a buyer uses the buy it now to make a purchase and then requests to cancel the sale because they purchased in error? It appears to have been removed from the seller protection and feedback removal policies so I was curious how to handle these requests or if I should use the npb process instead of cancelling.
This may help. It doesn't answer everything you ask, but it is a start.
@papermoneyforme wrote:
Tyler, why the canned reply when nothing happens to counterfeit sellers as Ebay does not want to lose their sales or commission.
W5 in Canada had a whole show on this and Ebay denied, did nothing, and still does nothing.
Hi @papermoneyforme - I provide the answer I'm able to provide when asked questions about items you believe to be inauthentic. I realize that you feel it is insufficient, but I'm not able to provide further detail. Thanks!
@cookiecookie55 wrote:Hi,
USPS announced their holiday price increase on August 14.2020 and was found on their website:
Aug. 14, 2020
U.S. Postal Service Announces Temporary Price Increase
Increase for Commercial Parcels; Retail Customers Unaffected
WASHINGTON – The United States Postal Service filed notice with the Postal Regulatory Commission (PRC) today of a temporary price change to take effect Oct. 18, 2020.
The planned temporary price adjustments are in response to increased expenses and heightened demand for online shopping package volume due to the coronavirus pandemic and expected holiday ecommerce. As a result of these changing market conditions, the Postal Service is planning a time-limited price increase on all commercial domestic competitive package volume from Oct. 18 until Dec. 27, 2020. Retail prices and international products will be unaffected.
The planned price increase would go into effect at 12:00AM Central on Oct.18, 2020 and remain in place until 12:00AM Central Dec. 27, 2020.
The planned prices, approved by the Governors of the Postal Service on August 6, would raise prices on its commercial domestic competitive parcels – Priority Mail Express, Priority Mail, First-Class Package Service, Parcel Select, and Parcel Return Service.
cookie
To my knowledge this is a 25 cent raise in each of the methods stated above for couple more weeks.
Sadly we will then have the yearly postal increase come into play late January.
@wooden_flower wrote:
tyler@ebay wrote:
@wooden_flower wrote:
Hi Tyler,
I have a question on usps ground shipping. I can add parcel select to a listing as a flat rate choice, but not calculated.
A number of sellers have reported that they do not have parcel select as an option when they ship, even though that is the service that was on the listing.
Is eBay no longer offering parcel select?
thanks!
Sue
Hi @wooden_flower!
Yes, USPS Parcel Select is being phased out as an option for sellers using eBay Labels. This was due to it not being widely utilized, and having a higher rate of poor buyer experiences (more common INRs, etc).
The phase out is a slow one, but eventually it will no longer be an option to use with eBay Labels. Thanks!
Thank you Tyler. Any chance of getting a general announcement?
Hi @wooden_flower - I'll get it suggested!
@cookiecookie55 wrote:
Hi,
I mentioned in last week’s chat about the instant views that my items receive as soon as they are listed.
Here are 2 items that were listed this morning and received views the moment that they were listed: #124477725389 received 2 instant views, and, #124477596739 received 1 instant view. Here is item #114547408396 that received 463 instant views and was listed on November 29. These “instant views” happen every day on both of my selling accounts. Thank you for looking into this. cookie
Hi @cookiecookie55 - thank you so much for these examples! I don't have an update on this but I'll make sure that this detail gets added. 🙂
