So I’m having a problem with a watch I sold.
Watch was a Tag Heuer Monaco Steve Mc Queen.
I have a video of the chrono starting and stopping as well as resetting before it left. I actually had sent said video to another bidder who wanted to confirm everything was working.
Watch sells, goes through authentication. No problem.
If you are to believe eBay’s pitch on authenticating watches they check for authenticity function and that the condition description matched the listing. One would assume that would include that the basic functionality of the watch works. Sets, chrono works, runs etc.
So the seller receives the watch and immediately contacts me telling me that the watch is not working and that the chrono does not start nor reset. He sends a video where I don’t know if he’s pushing the buttons in all the way - the audible click is not there. I send him my video and he says it doesn’t work and he’s not getting the click.
My policy is no returns but he initiated a return based on the item not being as described and not functional. (Wasn’t eBay supposed to check this as part of the authentication process?!?)
I believe that the watch either was damaged in shipping or by the buyer.
Watch arrived back at the authentication center today. But I have a feeling that they will just pass it back to me and side with the buyer. If the watch was truly broken or had an issue would they have verified it and sent it onto the seller. Doing that would make no sense….
On the flip side if it was broken on the way there or by the buyer then who’s responsible?
