Timeout on getorders api call on production server, but not on developer machine

[bikespeed25pro]

Hello,

our access token to our ebay app to read order from our ebay account was expiring. I created a new one, but since then I cannot use the getorders api from our production server anymore. Everything is working fine on my developer machine, but on the production server I get an timeout after 5 minutes of waiting for a responce from ebay. Of course I have tripple checked to use the new token also on our production server.

Since a timeout is hard to debug, which possibilites do I have to find the reason for my problem?

best regards

Andreas

[takemore_net]

I have the same problem since 2024-08-20. Timeout occurs each time on the production server, and randomly on a developer machine. I didn't noticed whether the problem is related to access token or not.

[bikespeed25pro]

So it seems not to be a single issue. And it is hard to debug, since there occour no errors at all. To contant eBay Developer support I have to purchase hours beforehand which sound not good to me. Is there any other way to forward this issue to eBay Developer Support?

[bikespeed25pro]

Hello,

I found a solution for my problem: My ebay.service.dll was not the newset. It was the same on both, our production server and my developer machine, but both not the newest. After an update all my requests are working again from both machines.

best regards

Andreas

[developer_support@ebay]

Hi @bikespeed25pro  @takemore_net  

You can try using the most recent version of the Trading API. The functionality of the SDK can be affected by updates to the Trading API.  

For example, the removal of deprecated elements in the latest schema version has resulted in backward incompatibility. To stay informed about schema updates, including the removal of elements, please consult the Trading API Release Notes.

Further details on Versioning Strategy and Deprecated Objects can be found here: https://developer.ebay.com/DevZone/XML/docs/ReleaseNotes.html 

https://developer.ebay.com/DevZone/XML/docs/HowTo/eBayWS/eBaySchemaVersioning.html 

You can also check the README on our GitHub page