10-02-2018 12:12 PM
Hi - anyone else having the same problem? a message comes up when click on my active selling page that says - My ebay is getting easier and simpler to use etc - but it wont let me click ok understood or the cross in the corner and wont clear off the page - it is driving me mad - any suggestions please!
Thanks Nikki
10-02-2018 12:43 PM
Are you using Safari?
If you can, try using Chrome. Sorry that's not much help, but I'm not a seller or a Mac user, so I have not actually encountered this problem first hand.
Other folks with the same issue on this thread:
10-02-2018 12:46 PM
How did you resolve the problem
10-03-2018 01:50 PM
yes - Safari. Tried it with Chrome and that did not work either and the dreaded notice is still there!! I just cant think of what else to do...... thank you anyway!
10-03-2018 04:09 PM
Sorry to hear Chrome didn't help!
This is on your Active Selling page, correct?
https://www.ebay.com/mys/active
If that's not the exact link, could you post the exact address into a reply so I can try to recreate the problem? I will see if I can get my hands on a mac.
Is there an alternative page that you can use instead?
https://www.ebay.com/mys/overview
One possible thing you could try is installing Adblock in Chrome and then using "block an ad on this page" to see if you can eliminate the element that is covering your information.
10-04-2018 11:26 AM
I am having this same issue!! I'm also using Safari, but this is the only problem So frustrating! Any help is appreciated 🙂
10-04-2018 12:27 PM
Hi
Such a pain! and yes - that is the one! on my active selling page. I can see on the other links you have sent but then when I go to look at the active pages that is where the problem occurs.
i will have a look at your other suggestion - thank you for your time! and I am glad I dont seem to be the only person with the problem - but it is still highly annoying! thanks Nikkki
10-04-2018 05:14 PM - edited 10-04-2018 05:16 PM
I was finally able to get it to appear by opening a fresh cookie profile in FF31, logging in with a buyer ID, and loading https://www.ebay.com/mys/active?MyEbayBeta&CurrentPage=MyeBayNextSelling
which immediately popped up the grayed out selling screen with a big while modal dialog on top.
(I didn't try dismissing it since I wanted to destroy it myself).
I think the key to getting it to appear is using a fresh account - it looks like eBay finally might have gotten it right this one time and once an account sees it and clicks through it doesn't appear again. Maybe.
If that is the case, it may be cookie based, but I'm not going to test that yet as I don't want to lose access to the modal dialog by clicking through if it isn't cookie based and goes away permanently before all questions about getting rid of it are resolved. (IF it is a cookie thing, MIGHT be possible to get rid of it with a cookie if that cookie isn't tailored to a specific account and is generic. Although for others to use that approach installation of cookie tools would probably be required..... 🙂
This Adblock Plus Rule takes care of it:
ebay.com/mys/active##div.welcome-screen-modal-wrapper.me-dialog.dialog.dialog--mask-fade
That rule is probably specific enough that it won't wipe out other wanted dialogs.
(which can happen with other annoyances where eBay didn't use such detailed element class and ID attributes - the others usually have no attributes to filter on)
────────────────────────────────────────────────────────
For testing or playing around, the rule can be applied in the following form manually using the built in FireFox Web Developer Style Editor by just opening the style editor (Shift-F7 in FF31 unknown in others) while the dialog is blocking the page, and typing the following into a blank space after any of the displayed CSS rulesets there:
div.welcome-screen-modal-wrapper.me-dialog.dialog.dialog--mask-fade{display:none !important;}
(don't need the domain modifier since we are applying it to the target page, and the web developer console doesn't respect those modifiers anyway - I don't think - they are for Adblock Plus and Stylish syntaxes)
As soon as it is typed or pasted in it applies and the modal dialog goes away. Then just close Style editor.
(note: if the page is reloaded the dialog will come back as the rule was just tacked into one of eBay's stylesheets in the browser, and those refresh on a reload. That is why persistent rule engines like Adblock Plus or Stylish are needed to automate these CSS manipulations. In Firefox, the rule COULD be added to the Firefox usercontent.css file to be persistent without any further interaction being needed
That rule would be (and is also the Stylish/Stylus syntax):
@-moz-document url-prefix ('https://www.ebay.com/mys/active'){ div.welcome-screen-modal-wrapper.me-dialog.dialog.dialog--mask-fade{display:none !important;}
}
10-04-2018 06:16 PM
Thanks, berserkerplanet!
So if I understand correctly, for folks who are unable to dismiss that message, the easiest way to get rid of it is to install Adblock Plus for Safari (or Chrome), which will put a red "ABP" icon on the browser address bar. Selecting that icon should give you a dropdown; choose "Options", then "Advanced", scroll down to "Create and Edit your Filter List", paste the Adblock Plus rule from berserkerplanet's message into the "My filter list" box, and hit "enter" (I think).
I am on a PC, so I can't actually go through the steps on Safari -- I'm basing this on the Firefox version, so if someone with a selling account who is on a mac could verify whether these steps are accurate or not, and whether they solve the problem, that would be a big help.
10-04-2018 06:47 PM
10-06-2018 10:42 AM
10-06-2018 10:43 AM
10-06-2018 01:22 PM
11-05-2018 06:24 AM
I have exactly the same problem, and it's just reminded me why I haven't been selling on eBay for a few weeks! Absolutely can't get rid of it! Glad it's not just me
11-05-2018 09:25 AM