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The order and its records being lost

The Ebay.com  informed me by E-mail that my order which I paid in due time, was  accepted and given the number and Item ID. I have saved both Emails - the item ID and the number of my order. The additional information from Ebay.com came later via E-mail  and  let me know that my order had been shipped and the term for delivery had been stated.  Actually the delivery term  has expired, but I never received my order. Moreover, the seller replied to to my clame  that hi had no records concerning my order. At the same time having the official information from Ebay.com which proves the official status of my order, I can't understand why there are no records saved in Purchase history related to my case. For this reason I can not open the official dispute with regard to the lost of my order. So, I would appreciate any advice from Community.

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The order and its records being lost

you can file an item not received case at Paypal, the transaction will be there.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 2 of 4
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The order and its records being lost

Thank you for your advice, but I would say that the order was paid with bank card and not via Paypal. Regards.

Message 3 of 4
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The order and its records being lost

Unless the seller is in Managed Payments, your bank card went thru Paypal.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
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